IT Support Specialist

Join us on a mission to save the planet!

Reversing the impact of climate change is one of the world’s biggest challenges. And businesses have a responsibility to lead the way. While individual consumer choices are important, over 80% of all the emissions reductions necessary for the world to reach Net-Zero, require business-level action. But despite the growing momentum and ambition from companies around the world to set Net-Zero goals, there are significant challenges to delivering on these ambitions. Business leaders don’t really know how they will get there. And the very first step, of getting emissions measurement right, is hard.

Terrascope is a smart carbon management and accounting platform that empowers corporations to decarbonise their operations, portfolios and supply chains in a trusted, confident, and secure manner. We are on a journey to build digital tools and analytics, datasets and algorithms, and an ecosystem of technical expertise and partnerships needed for companies to optimize their climate strategy

Terrascope is backed by one of the world’s largest food and agri companies and global leader in climate action and sustainability. With their significant strategic advantage and secure funding, the venture is uniquely positioned to drive profit with purpose; driving decarbonization in supply chains while generating outsized financial returns.

We are looking for an IT Support Specialist to join our team.

Key Responsibilities:

• Technical Support: Provide day-to-day IT support for employees, resolving hardware, software, and network issues promptly
• System Setup & Maintenance: Set up laptops, desktops, and other devices for new hires and maintain existing systems for optimal performance
• Office Infrastructure: Manage IT equipment, video conferencing, printer, and networking solutions for in-person office (Singapore), ensuring smooth connectivity and availability of resources
• Remote Support: Assist remote employees with VPN access, cloud tools, and collaboration platforms such as Zoom, Slack, and Google Workspace
• Cybersecurity: Ensure all systems adhere to company security protocols, including antivirus, software updates, and secure password policies
• Compliance Management: Oversee compliance management using Vanta to ensure the organization meets and maintains certifications such as SOC 2, ISO 27001. Continuously monitor security controls, enforce company policies, and uphold security standards to safeguard sensitive data and maintain regulatory compliance across all departments."
• Software Management: Oversee license renewals, software updates, and subscriptions for all essential tools
• Inventory Management: Track and manage IT equipment inventory, including laptops, peripherals, and other hardware
• Vendor Coordination: Liaise with external vendors for hardware procurement, repairs, and offboard asset co-ordination and other IT-related services
• Process Documentation: Create and maintain IT support documentation, including FAQs and troubleshooting guides
  
  
  

Qualifications:

• Proven experience of at least 3 years in IT helpdesk or a similar role, preferably in a startup environment
• Strong knowledge of macOS, Windows, and Linux operating systems
• Familiarity with technical trouble-shooting for collaboration tools like Google Workspace, Slack, and Zoom
• Basic understanding of networking concepts and protocols (Wi-Fi, VPN, firewalls, IP addressing, subnetting)
• Experience with device management tools (e.g., MDM solutions)
• Knowledge of cybersecurity best practices
• Solid communication and problem-solving skills with strong customer orientation
• Ability to prioritize and multitask in a fast-paced environment
  
  
  

Preferred Skills:

• Experience in supporting cloud-based tools and SaaS platforms
• Familiarity with ticketing systems for IT support (ideally Linear)
• Basic scripting or automation skills for IT processes
• Prior experience in startups and working with remote teams
• Comfortable with change and ambiguity
  
  
  

We're committed to creating an inclusive environment for our strong and diverse team. We value diversity and foster a community where everyone can be his or her authentic self.