IT Support Specialist

Job Scope:

• Provide IT support services for users, include Office, laptop, printer, Wi-Fi, etc
• Responsible for the maintenance, configuration, and optimization of network equipment, ensuring overall network performance.
• Manages network security through firewall maintenance, virus protection updates, and resolution of security issues.
• Provides efficient network troubleshooting and effectively communicates issues to colleagues and management.
• Offers internet solutions for new outlets and enhances connectivity for outlets with connection problems.
• Manages network devices, maintains inventory, and stock quantities.
• Supports projects by providing network infrastructure and collaborating with subcontractors for installations and design.
• Designs and optimizes network solutions while staying updated on security and networking best practices.
• Ensures network compliance through audits and implements disaster recovery procedures.
  Investigates and addresses network faults and issues.

Job Requirement

• A diploma or bachelor’s degree in Computer Science, Information Technology, or a related field is preferred.
• 3 years experience
• Certifications in ITIL and Networking are advantageous.
• A minimum of three years of relevant experience in IT, demonstrating advanced technical knowledge of current technologies and industry trends.
• Proficiency in general IT support, including Windows Server, Active Directory, SQL Server, and Google Cloud.
• Experience with networking (WAN, LAN, and Wireless) and helpdesk systems.
• Strong command of spoken and written Mandarin.
• Excellent customer relationship management skills, with a collaborative team-oriented approach.
• Strong organizational skills with a keen attention to detail
• An eagerness to learn and a positive attitude towards professional development.
• Ability to work shifts, including weekends and public holidays.