Junior Risk & Payments Liaison

Libertex Group Overview

Established in 1997, the Libertex Group is an international powerhouse with over 27 years of financial markets expertise.

Over the years, the Libertex Group has helped shape the online trading industry by merging together innovative technology, market movements and digital trends. This was made possible with the introduction of ‘Libertex', the multi-awarded online trading platform with which anyone can access the market and invest in stocks or trade CFDs with underlying assets being commodities, Forex, ETFs, cryptocurrencies, and others.

A firm believer in the power of sports to inspire, empower and push for success, Libertex is the Official Online Trading Partner of KICK Sauber F1 Team.

The Libertex Group in Numbers:

• 27+ years of fintech experience
• 3M+ clients worldwide
• 700+ employees
• 45+ international awards (for Libertex)
• 300+ tradable assets (through Libertex)

The Libertex Group is constantly driven by a single passionate purpose - to tirelessly work on developing amazing fintech for people who simply want to have ‘more' in their lives.

Job Overview

The Junior Risk & Payments Liaison plays a key role in supporting a seamless customer experience by ensuring service transparency, minimizing financial and operational risks, and safeguarding account information. This position focuses on maintaining high service standards, building trust, and strengthening loyalty among existing clients.

Main Responsibilities

• Provide accurate information about our products and services to clients via various communication channels.
• Update and maintain customer records, ensuring all account information is current and accurate.
• Handle client inquiries and resolve issues efficiently by identifying the cause, proposing solutions, and ensuring timely follow-up.
• Process customer account adjustments and maintain accurate financial records.
• Collect and analyze customer feedback to support continuous improvement initiatives.
• Conduct client document verification in accordance with internal procedures.
• Guide customers through payment and withdrawal procedures.
• Ensure all customer queries are handled professionally and resolved to their satisfaction.

Requirements

• Bachelor's degree in Finance, Business Management, or a related field.
• Previous experience in a similar role in Customer Support or Client Service role.
• Excellent command of English and Mandarin.
• Strong communication and interpersonal skills.
• High attention to detail with strong organizational and problem-solving abilities.

Benefits

• 18 working days of annual leave
• Quarterly bonuses based on Company performance
• Medical insurance covering employees and immediate family from day one
• Udemy Business unlimited membership
• Corporate events and team building activities
• Professional and personal development opportunities in a fast-growing environment

Libertex Group is an equal opportunity employer, fostering an inclusive and diverse environment. We do not discriminate based on any characteristic protected by the law. Candidate privacy is respected, and all data is securely stored and used solely for recruitment purposes, in line with GDPR and our internal policies. Unsuccessful applicants may have their data retained for future opportunities unless deletion is requested.