Key Account Management

Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

Our team consists of passionate, creative, and driven professionals and we're constantly using creative thinking, collaborating on exciting projects, and supporting each other’s growth. You'll have the opportunity to work with a dynamic mix of personalities and skills, all while contributing to our collective success.

Get to Know the Role

• As part of the SME Account Management team, you will focus on nurturing relationships with small and medium-sized businesses (SME) in our food delivery network. Your main goal will be to build strong connections, boost platform growth, and create synergies across Grab. You will be the go-to person for these accounts, ensuring their satisfaction, driving growth, and maximizing revenue opportunities.
• You will report to Assistant Manager, SME Account Management & Communications.
• This role is based in Petaling Jaya and working on-site.
  
  

The Critical Tasks You Will Perform

• You will manage a diverse portfolio of restaurants, both chain & non-chain restaurants with a focus on building relationships and ensuring their satisfaction.
• You will help new SME restaurant partners set up their accounts, optimize menus and manage orders. You will work with different teams to improve the restaurant partner experience and drive success.
• You will study performance data to grasp restaurant partner requirements, suggest areas for improvement and discover fresh business prospects for the portfolio.
• You will engage with restaurant partners to understand their needs, address concerns, and boost satisfaction.
• You will stay updated on industry trends, new technologies and changing consumer preferences in F&B. You will always gather feedback and look for ways to improve skills and performance in the role.
• You will communicate with restaurant partners regarding promotional programs, commission structures, new features, collaborations, issue resolution and keep track of all related activities.
• You will make sure restaurant partners comply with contracts, service levels, and regulations. You will monitor contract terms and renewals, and negotiate changes.
  
  

Qualifications

• You have a Bachelor (or above) degree in Business/ Management/Mass Communications or equivalent.
• You have 2 years' experience in account management, business development, partnerships, or an equivalent role.
• You have experience in managing account portfolios from Sales, E-Commerce, FMCG, F&B, Corporate, or Retail industry.
• You have experience establishing communication and engagement with prospects in both English and Bahasa Malaysia, and the ability to speak in other dialects.
• You have excellent communication, interpersonal, and negotiation skills, with the ability to provide solutions for varying merchant needs with insights.
• You can fuse business and strategy to handle complex and multifaceted deals.
• You have a demonstrated ability to work effectively across internal and external organizations.
  
  

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours
  
  

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.