Key Account Manager

ZUS Coffee


Date: 1 week ago
City: Subang Jaya
Contract type: Full time
Position Responsibilities

Account Management

  • Manage and nurture relationships with key accounts across different product verticals
  • Act as the primary contact for all communication, ensuring our product needs and expectations are met consistently
  • Identify opportunities to enhance product satisfaction, including customization of offerings, promotional collaborations, or new product recommendations

Sales & Business Development

  • Drive sales growth through effective account planning, identifying upsell and cross-sell opportunities
  • Develop new business with key partners by positioning the coffee-chain brand and product portfolio
  • Collaborate with business partners to develop tailored promotions, seasonal offerings, and product mixes to drive sales

Product & Market Knowledge

  • Develop a deep understanding of the company’s product portfolio and verticals
  • Stay informed on industry trends, coffee innovations, and consumer preferences to provide insights and recommendations to management
  • Gather and relay external feedback to the product team to influence future product development and innovation

Collaboration with Product Team

  • Work closely with the regional product team to ensure that market insights and feedback is channeled to product development and launches
  • Collaborate on go-to-market strategies to further sharpen product objectives
  • Coordinate promotions, seasonal launches, and exclusive products with key accounts to maximize visibility and sales

Sales Reporting & Forecasting

  • Generate regular reports on sales growth and revenue forecasts
  • Track and report key performance metrics, including sales volume, market share, and client retention rate from a product perspective

,

Qualification & Experiences

  • Bachelor’s degree in Business, Marketing, or a related field
  • 3-5 years of experience in key account management, sales, or business development
  • Strong understanding of the coffee industry, including product knowledge, market trends, and competitor activities
  • Excellent negotiation, communication, and presentation skills
  • Ability to build strong relationships and work collaboratively with both internal and external parties
  • Proficiency in CRM and sales management tools
  • Strong problem-solving abilities

a Necessity, not a Luxury

[Apply now at https://my.hiredly.com/jobs/jobs-malaysia-zus-coffee-job-key-account-manager-1]

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