Key Account Manager - APAC (Malaysia, Remote)

Locations: Remote (Singapore, India, Malaysia)

Travel: Substantial domestic and international travel required

Languages: English (fluent/native)

About WebPros

WebPros is committed to empowering businesses worldwide through cutting-edge solutions in web hosting, billing automation, infrastructure, server management, and online marketing. Since our founding in 2017, we’ve rapidly grown into a global leader, expanding our robust portfolio to include industry-defining brands such as cPanel & WHM, Plesk, WHMCS, SolusVM, NIXStats, XOVI, SocialBee, and Sitejet.

Today, we power 85 million+ websites across 900,000+ servers worldwide, backed by a 600+ strong team of dedicated professionals spanning multiple continents. At WebPros, we embrace a fully remote, borderless workplace with a focus on flexibility, autonomy, and work-life balance. Whether you prefer working from a bustling city hub or a quiet home office, we enable our teams to thrive from anywhere while staying deeply connected through our strong collaborative culture.

Your Role

Hi, I’m Haydn, VP of Commercial for EMEA & APAC at WebPros, and your future manager. Over the past two decades, I’ve led commercial strategy and sales across the digital ecosystem—from domains and hosting to SaaS and infrastructure. I’ve worked closely with global tech brands and helped build high-performing teams in fast-moving, customer-obsessed environments. At WebPros, I oversee our go-to-market efforts across Europe and Asia-Pacific, driving long-term growth through strategic partnerships and smart execution.

We’re now looking for a Key Account Manager to take ownership of some of our most valuable partner relationships across the APAC region. These are enterprise-scale accounts, often exceeding $1M ARR, and require a proactive, consultative sales approach to unlock opportunities across a complex, multi-brand product portfolio. As a trusted advisor and growth driver, you’ll work closely with senior decision-makers to align WebPros’ technology with your clients’ evolving goals—driving stability, expansion, and long-term value. Fluent or native-level English is essential, as you’ll be engaging with C-level stakeholders and cross-functional teams across the region and globally.

This is a high-impact, individual contributor role reporting directly to me, with strong exposure to C-level stakeholders and the freedom to shape your own portfolio. While supported by our Partner Success (Inside Sales) and cross-functional teams, you’ll be expected to lead with autonomy—building account strategies, owning commercial outcomes, and delivering measurable impact. You’ll work with tools like Salesforce for structured pipeline management and benefit from a competitive fixed salary, a generous and achievable commission structure, and a clearly defined and transparent bonus plan designed to reward sustainable growth and long-term success.

You’ll thrive here if you’re proactive, strategic, and energized by solving customer challenges at scale. If you enjoy owning the full account lifecycle, building executive-level trust, and turning complexity into opportunity, this is a high-reward environment with plenty of room to grow.

You might struggle here if you expect a rigid playbook, rely heavily on daily guidance, or prefer transactional sales cycles. We operate with high trust and autonomy, and we reward curiosity, commercial ownership, and thoughtful execution.

Key Responsibilities

• Sales Excellence: taking ownership and accountability of all activities, you will drive revenue growth in the assigned customer group, managing both retention cross- and up-sell across a varied product set.
• Strategic Account Planning and Growth: Work with key customers to help them grow with WebPros, increasing their revenue potential and driving opportunities through meticulous planning and execution.
• Market Expansion: Support WebPros’ long-term sales strategy by proactively identifying growth opportunities in key markets.
• Process and Expertise: Execute a structured, disciplined sales process, ensuring high-quality pipeline management and forecasting coupled with CRM hygiene.
• Customer Relationship Management: Establish and maintain long-term relationships with key decision-makers at major clients.
• Hosting Industry Expertise: Ideally, the KAM brings experience and contacts from the hosting, cloud, or internet infrastructure industry.
• Commercial Excellence: Developing structured sales proposals, complex pricing models, alongside negotiation excellence with C-level executives.
• Autonomous Execution: Working with minimal guidance while bringing energy, initiative, and results to the sales team.
• Cross-Functional Collaboration: Working closely with Product Marketing, Direct Marketing, and Revenue Operations to align sales efforts.
  
  

Required Qualifications & Experience

• 10+ years of sales experience in B2B technology sales and account management, with the ability to provide proven results.
• Strong sales discipline, strategic thinking, and ability to operate proactively and independently.
• Demonstrable experience managing high-value enterprise accounts of over $1m ARR, with negotiation skills from C-level down.
• Strong data interpretation required, turning analytics into actionable results.
• Fluent/native English is essential.
• Experience in hosting, cloud, or internet infrastructure industries is highly preferred.
• Ability to travel as required (customer meetings, industry events).
• Strong proficiency in CRM tools (Salesforce preferred) and sales analytics tools, with a focus on timely and accurate reporting.
  
  

Compensation & Benefits

We believe benefits go beyond just perks. At WebPros, we invest in your growth, flexibility, and well-being, so you can do your best work and build a meaningful career. While we strive to provide equal global benefits for all team members, some may vary by location, and we’ll clarify the details with you during the interview process.

• Competitive fixed salary + generous and achievable commission structure.
• Bonus structure will be clearly defined and transparent.
• Health Insurance: public or private coverage, depending on your location.
• Paid Time Off: Number of days depending on your location.
• Public Transport & Meal Vouchers: Location-dependent benefits.
• Career progression into senior leadership opportunities.
• Work in a fast-moving, high-impact sales environment with exposure to C-level management.
• Remote-first flexibility: Work from anywhere in selected countries.
• Learning Support: Udemy subscription & peer learning.
• Team Culture: Regular team and on-site company events.
  
  

Our Culture

WebPros is built on diversity, not just in principle but by design. We’ve grown through acquiring industry-leading brands, bringing together teams from 42+ nationalities, 20+ countries, and 10+ brands. Instead of enforcing a one-size-fits-all culture, we embrace unique perspectives, different working styles, and localized expertise to drive global innovation.

We are a fully remote, async-friendly company where transparency, open communication, and collaborative problem-solving define how we work. Whether you thrive in the fast pace of a startup or the stability of an established product, WebPros offers a dynamic, evolving career journey that you can shape based on your strengths.

We are committed to fostering an inclusive, equitable workplace where every team member feels valued, heard, and supported because our diversity is our strength.

Your Hiring Experience

Hi, I’m Florian, your Talent Partner here at WebPros. I’ll guide you through the interview process, ensuring a clear, transparent, and meaningful experience. Before moving into talent and culture, I was a software engineer, so I understand what it’s like to navigate technical hiring. My goal is to make this process a genuine, two-way conversation where you feel informed, valued, and empowered to make the best decision for your career.

Hiring is about relationships, not just resumes. You can expect honest, constructive feedback at every step, and I welcome yours as well. No matter the outcome, I want this to be a positive and insightful experience. If you’d like to connect, feel free to reach out on LinkedIn.

Interview Process

• Screening Interview (30 min): A conversation with Florian to get to know each other and introduce you to WebPros, our culture, and your potential team. We’ll discuss your motivation, career aspirations, and how your experience aligns with the role while giving you as much insight as possible into what to expect.
• Hiring Manager Interview (60 min): Conversation with Haydn (Hiring Manager) focused on your experience, mindset, customer orientation, and ability to operate cross-functionally. You’ll discuss key challenges of the role, strategic growth levers, and your approach to managing key accounts.
• Case Study Challenge (Self-paced, 5 days): You’ll be invited to complete a short case study designed to assess your strategic thinking, creativity, and ability to operationalize ideas. You’ll present this in the following interview. More details will be shared once you reach this stage.
• Case Study Interview (60 min): Live session with Haydn and team members where you’ll present your approach to the case study, walk us through your thinking, and respond to questions. This is an opportunity to demonstrate your leadership, collaboration, and customer-centric mindset.
• Culture Interview (30 min): An informal conversation with Jonathan from our leadership team to give you a chance to experience our culture and values firsthand.
  
  

Our Commitment to a Diverse & Inclusive Culture

At WebPros, we believe our strength lies in the diversity of our people. We are proud to be a global team made up of individuals from different backgrounds, identities, experiences, and perspectives. This diversity drives innovation, fuels creativity, and makes us stronger together.

We’re committed to fostering a culture of belonging, psychological safety, and mutual respect, where everyone feels valued, heard, and empowered to contribute meaningfully and grow. We ensure equitable opportunities, fair pay, and consistent support for all team members, regardless of identity, background, or circumstances.

Discrimination of any kind, including sexism, racism, xenophobia, homophobia, transphobia, ableism, or ageism, has no place here. By embracing our differences and championing inclusivity, we create an environment where everyone can thrive.

Confidence can sometimes hold us back from applying. But here’s the truth: there’s no such thing as a perfect candidate. WebPros is a place where everyone can learn, grow, and make an impact. So, however you identify or whatever your path to us, please apply if a role makes your heart sing. We’d love to hear from you.

We are looking forward to your application!

Best,

Haydn & Florian