Korean Player Support Executive

Side


Date: 3 weeks ago
City: Kuala Lumpur
Contract type: Contractor
Description

RESPONSIBILITIES

  • Providing customer support and technical issue resolution via email, chat, social media, and other online platforms.
  • To be able to handle multiple concurrent chat and email, outbound calls interactions while addressing frequent start and stops from emails, social media interactions, and other online platforms.
  • Identifying correcting and advising on technical issues in the customer’s computer, mobile app, and/or video game console.
  • Identifying trends in customer problems and provide clear feedback/inputs to the team members based on independent testing.
  • Escalating real-time issues to client/supervisor.
  • Translate Korean to English and vice versa.
  • Report and minutes writing in Korean and/or English

Requirements

  • English (fluent), Korean (fluent, native)
  • Requires to work on weekends and public holidays with a fixed schedule.
  • Strong in both written and communicating in English and Korean - in order to liaise with Korean speaking associates
  • Ability to deliver excellent customer service quality utilizing soft skills
  • Able to understand games from a gamer’s perspective and give in-depth gaming and PC/console troubleshooting support
  • Ability to solve and analyze information accurately with appropriate speed and guidelines
  • Team player
  • Those with a strong interest in games are preferred but we do welcome fresh graduates or those without customer service experience and gaming experience

Benefits

Benefits

  • Opportunities for promotion
  • Casual (e.g. T-shirts)
  • Medical
  • Regular hours, Mondays - Fridays

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