Korean Player Support Team Lead

Side


Date: 2 days ago
City: Kuala Lumpur
Contract type: Full time
Description

  • Provide leadership and guidance to the assigned project and team members towards achieving required targets and troubleshooting of problems encountered. This includes ensuring that the customer cases and requests are handled timely and efficiently.
  • Be accountable as the first-level management for the team’s conduct and performance, attrition and attendance.
  • Understand the client and project business, including processes and SLAs so as to coach the team members effectively.
  • Act as the role model for the team and proactively source for methods and opportunities to improve the standards and quality of the team’s deliverables, as well as mitigate any risks.
  • Responsible in assisting the team manager to set performance KPIs and any work-related documentation including but not limited to regular and adhoc reports, and SOPs.
  • Escalate any performance and delivery issues timely to the team manager.
  • Recommend training needs and manage performance-related issues whenever necessary.
  • Be ready to provide backup to the team manager relating to liaising with the clients as and when required.

Requirements

  • Minimum 2 – 3 years of experience in customer support work (multiple tiers) within relevant industry and environment.
  • Possess customer-focused mindset and able to troubleshoot PC/console issues via multiple channels such as email, chat, phone.
  • Strong leadership skills with assertive approach.
  • Fluency in verbal and written communication skills in English with Korean language skills.
  • Effective time management and organization skills.
  • Resourceful, meticulous, and a team player who can work well with all levels.
  • Possess a high level of integrity & discretion.
  • A passion for gaming in various game genres will be advantageous.
  • Equipped with appropriate urgency to suit operational demands.
  • Able to work on weekends and public holidays based on shift roster schedule

Benefits

Benefits

  • Opportunities for promotion
  • Casual (e.g. T-shirts)
  • Medical

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Korean Player Support Executive

Side, Kuala Lumpur
2 days ago
DescriptionRESPONSIBILITIESProviding customer support and technical issue resolution via email, chat, social media, and other online platforms.To be able to handle multiple concurrent chat and email, outbound calls interactions while addressing frequent start and stops from emails, social media interactions, and other online platforms.Identifying correcting and advising on technical issues in the customer’s computer, mobile app, and/or video game console.Identifying trends...

Trưởng bộ phận Phân tích, Lập kế hoạch và Đo lường

Google, Kuala Lumpur
1 week ago
Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Singapore; Jakarta, Indonesia; Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia; Bangkok, Thailand; Ho Chi Minh, Ho Chi Minh City, Vietnam.Minimum qualifications:Bằng cử nhân hoặc kinh nghiệm thực tế tương đương.10 năm kinh nghiệm trong lĩnh vực phân tích tiếp...

B2C Service Coordinator

Homage, Kuala Lumpur
1 week ago
A Service Coordinator at Homage plays a pivotal role in managing and delivering care plans for private care owners in partnership with our Care Professionals, internal operations, and product teams. Our Service Coordinators approach their role with a heart for meaningful care impact, taking strong ownership of the client care experience and success. You will oversee effective logistics coordination while...