L1 Support Engineer

Job Description

The world is changing in the way we consume products, from ownership to usership, and DigitalRoute is positioned in the centre of the transition. Because, when enterprises pivot to usage-based business models, they often make an unfortunate discovery. Their systems weren’t built to handle the massive data volumes and complexity that usage-based models generate. This causes them to leak revenue and respond too slowly to customer demand. DigitalRoute solves this by creating a real-time usage data layer for enterprises. Our products transform raw usage data into clear information for billing, in real time and at high scale.

We're now looking for a System Support Engineer to join and help us reach new heights as a team!

What You'll Do

• Answer and handle incoming customer support cases via Support/Service desk and phone
• Acts as frontline to confirm problems and capture needed information
• Resolves issues to the extent that application and technical constraints allow
• Build software packages
• Deliver software packages
• Monitor Cloud solutions including verification of alarms and alerts
• Collect operational measurements and identify trends around system performance and health
  
  

What You'll Bring

• Computer literate – both personally and from a business context
• Good knowledge of Java SE or Java EE will be an advantage
• Good knowledge of the UNIX runtime environment and databases will be an advantage
• Knowledge of additional programming languages will be an advantage
• Self-driven, results-oriented with a positive outlook
• Ability to work in a team locally and also with other teams in other parts of the world
• Ability to work on different shifts. E.g. Europe & US Time Zone
• Good interaction skills
• Fluent in English, reading, and writing
  
  

If you're passionate about technology, love solving problems, and thrive in a customer-focused environment, we want to hear from you!

Join our team of dedicated professionals and take your career to the next level as an L1 Support Engineer.

DigitalRoute wants to be part of an inclusive and diverse environment and we are actively looking for qualified candidates irrespective of gender, sexual orientation, ethnicity, disability, or age. You will be part of a global and diverse company where our differences are our strengths.

We follow a continuous selection process, and the position may be filled before the last application date.

We look forward to receiving your application!