Lead, People Operations

Be the backbone of our people engine.

At BJAK, we’re scaling Southeast Asia’s leading digital financial platform - and we believe the way we manage our people should move just as fast. As our Lead, People Operations, you’ll be the builder, problem-solver, and execution owner behind how we support, enable, and grow our team.

This is not a passive HR role. You’ll own and scale the systems, processes, and tools that keep the engine running - from onboarding and compliance to performance and culture. If you thrive on structure, speed, and solving real-world problems with a high sense of urgency, this is the role for you.

Why This Role Matters

• Build and scale our People Operations from a startup foundation to a high-performance function.
• Drive process excellence, automation, and compliance while keeping things human
• Ensure our team members have a seamless, efficient, and positive experience throughout their lifecycle.
• Support the rapid growth of the business with agile, scalable systems and policies.
  
  

What You’ll Do

i) People Systems & Process Ownership

• Design, implement, and improve core People Ops processes (onboarding, offboarding, leave, benefits, performance tracking, etc.)
• Maintain and optimize HR systems (e.g., BrioHR or equivalent) to drive accuracy, automation, and reporting
• Ensure data integrity, compliance with labor regulations, and scalable recordkeeping practices
• Own payroll processing and coordination with finance and vendors
  
  

ii) Employee Experience & Operational Support

• Be the go-to person for day-to-day employee needs and questions—quick, helpful, and consistent
• Partner with leads to manage performance review cycles, probation confirmations, and promotions
• Drive operational efficiency in people-related policies and communication
• Lead internal communications around People Ops topics (guides, processes, handbooks)
  
  

iii) Projects, Compliance & Scalability

• Support company-wide initiatives, including audits, legal documentation, and employment agreements.
• Build templates, trackers, and processes that reduce friction and support scale.
• Anticipate operational needs as we grow across regions, functions, and employment types.
• Partner with Talent Acquisition and HRBPs to ensure smooth handoffs across the employee lifecycle
  
  

You’ll Thrive Here If You…

• Are internally driven and take pride in getting things done - accurately, fast, and with minimal oversight
• Operate independently - you take initiative and solve problems without waiting for instructions.
• Reject mediocrity - you set a high bar and keep improving systems until they’re exceptional.
• Thrive in ambiguity and change - you bring structure into chaos and stay calm under pressure.
• Are tough, resilient, and can juggle many tasks without dropping quality
• Are honest and open to feedback - you value improvement over ego and want to get better
• Have a builder mindset - you enjoy fixing things, streamlining inefficiencies, and creating clarity
• Communicate clearly and concisely, especially when simplifying complex processes
• Care about people, not just the process, ensuring a balance of empathy and execution
  
  

What You Bring

• 4–6 years in People Operations, HR, or related roles, ideally in a high-growth, fast-paced company
• Experience building and implementing HR systems, SOPs, and workflows from scratch
• Knowledge of HR tech platforms (e.g., BrioHR, HiBob, or similar tools)
• Strong understanding of Malaysian labor laws and HR compliance requirements
• Proven ability to manage processes at scale with structure, clarity, and accuracy
• Excellent organization, prioritization, and communication skills
• Bonus: Experience supporting regional teams or building People Ops in a startup
  
  

Our Team & Culture

We’re a lean, high-output team that values ownership, speed, and high standards. We move fast, hold each other accountable, and focus on what truly matters: execution. You won’t find corporate layers here. Just people who care deeply about doing great work.

Why Join Us

• Own and lead People Operations for one of Southeast Asia’s fastest-growing fintech companies.
• Work alongside a high-performance leadership team that values clarity, speed, and structure.
• Competitive compensation, flat hierarchy, and room to grow into senior People leadership
• Be part of building something that truly matters - from the inside out.
  
  

About BJAK

BJAK is Southeast Asia’s largest digital insurance and financial services platform. Headquartered in Malaysia with operations across Thailand, Taiwan, and Japan, we help millions of users access simplified, affordable financial products through our platform, Bjak.com.

We build intelligent systems powered by AI, automation, and data science to transform how people experience finance, from insurance and investments to credit and beyond.

As we scale rapidly across the region, we’re building a People Operations function that moves just as fast. If you’re excited to design, lead, and scale people systems at the core of fintech innovation, we’d love to hear from you.