Legal Operations Specialist

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The Team

As part of the Global Litigation and Investigations Team, the Legal Operations Specialist will provide dedicated operations support to the Global Legal Order Processing Center of Excellence.

Responsibilities:

• Open legal matters in case management system and route to correct workstream
• Assess the validity of the legal request in accordance with Amex procedures
• Prepare correspondence to an issuer of a legal request
• Evaluate legal requests, research accounts, and identify documents responsive to legal requests
• Retrieve documents and prepare fulfillment packages in accordance with applicable laws and Amex procedures
• Comply in all aspects with US and other applicable country laws and Amex procedures
• Perform other work-related duties as required

Preferred Skills:

• Graduates (in law/ related subjects), or experience as a legal assistant in a legal office or in house legal department strongly preferred
• Articulate and fluent verbal and written English
• Sense of urgency, ability to discern critical matters and to meet deadlines
• Strong computer skills with proficiency in MS Office Suite
• Able to work independently and a team player
• Strong written and oral communication skills
• Meticulous with attention to detail, able to analyze and problem solve
• Able to quickly train on, navigate, and extract information from a variety of databases and information platforms
• Able to work productively in a fast-paced environment with shifting priorities
• Excellent organization and time management skills
• Able to maintain confidentiality of sensitive information

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid or onsite arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.