Malaysia Foods Commercial Operations Sr Coordinator

Overview

Reporting to the Commercial Lead, the Sales Operations Analyst shall be responsible for managing the end-to-end Procure-to-Pay (P2P) process across all touchpoints with the commercial team, IBM, GBS partners, external vendors, and our distributor. This includes ensuring purchase orders are accurately raised and processed on time, that suppliers are paid promptly, and that all transactions comply with PepsiCo’s Global Control Standards (GCS). The role shall also be instrumental in creating analytics-based reports on key customer sales in collaboration with internal and external partners to support data-driven decision-making.

Responsibilities

• Procure to Pay (P2P) Management
• Process Ownership: Own and manage the end-to-end procurement and payment process for Malaysia Foods, ensuring all payments are timely and compliant with company policies and control standards.
• Purchase Order Management: Collaborate with the Capability Center team (GBS) to ensure the accurate creation and management of purchase orders based on approved requisitions, ensuring proper details (quantity, price, delivery terms).
• Payment Processing: Partner with IBM to ensure timely payment to vendors in line with agreed terms and payment schedules.
• Vendor Management:
• Communicate with vendors to manage expectations on payment, resolve discrepancies in invoices, and ensure accurate documentation (e.g. proof of execution).
• Monitor status of invoices and escalate any issues to Commercial Lead to unlock the process
• Accrual Management:
• Lead cross-functional teams in the preparation of year-end accruals and ensure accurate accrual tracking.
• Compliance Management: Ensure all procurement transactions adhere to internal controls, company policies, and relevant regulations.
• Stakeholder Collaboration: Work closely with Commercial, Finance, GBS, IBM, Marketing, and other internal teams to streamline processes and ensure effective execution across the P2P cycle.
• Accounts Receivable (AR) Management
• Support the commercial team in ensuring timely collections from distributors.
• Reconcile discrepancies related to invoicing, payments, and account balances with project owners.
• Track and analyze AR balances to identify trends, issues, and improvement opportunities.
• Sales Analytics
• Create detailed analytics reports on key customer sales, utilizing Capability Center resources to provide insights that inform business decisions.
• Monitor sales performance across regions and customer segments.
• Global Control Standards (GCS) Process Ownership
• Lead and manage the quarterly GCS process for the PH Foods team.
• Coordinate with the Commercial team to collect evidence and audit samples for quarterly submission to the BU Controls team.
• Amend and improve processes based on findings from the GCS audit to ensure ongoing compliance.
  
  

Qualifications

• Bachelor’s degree in a relevant field (e.g., Business Administration, Finance, Office Administration, etc.).
• At least 5 years of experience in sales operations, accounts receivable, or sales administration, preferably within the FMCG or a related industry.
• Proficiency in SAP and Microsoft Excel is required; experience with other data analytics/dashboard tools (e.g. PowerBI) is a plus.
• Strong project management and stakeholder management skills, with experience in collaborating with offshore teams, and ability to work cross-functionally.
• Excellent written and verbal business communication skills, with the ability to influence and guide leaders/partners/vendors in his/her area of expertise.
• Solid understanding of procurement processes and internal controls