Manager, Compliance Control Quality

About Us

At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building the logistics company for the world.

Under the DHL Supply Chain umbrella, one of the business units of DHL, we provide customized logistics and industry solutions in the areas of supply chain management, warehousing, distribution, value added services, and lead logistics provider services for our customers – helping them deliver better results every day.

Responsibilities

• Lead governance of quality by ensuring Issue Life Cycle (ILM) process adherence to ensure proper due diligence conducted on all quality cases and perform Quality Trend Analysis to drive systematic improvements.
• Support carrier incident management & escalation – Issue Life Cycle management process to managed and all agreed KPI’s to be met as per the agreement with the customer.
• Drive LSP development and implementation of standardized, suitable solutions to ensure quality standards are met.
• KPI Management per LSP – monthly / weekly huddle by LSP to sync up shipment status, review capacity risk plan & OTD performance.
• Presents carier / LSP improvement plans / effectiveness of the improvements, project proposals (e.g. cost savings) and help needed.
• Single Point of Contact for Global Crisis Management. Identify structure to support crisis management across multiple sites. Work with global internal team, LSPs, customers on mitigation plans and communicate effectively to impacted stakeholders until closure.
• Lead and govern Global Business Continuity Plan (BCP) for GCLO organization in terms of people and operations to enable smooth operations regardless of the situation.
• GLO Crisis Management (multi-sites/multi-commodity) L2 Crisis Communication to Intel stakeholders on potential disruptions in service, including but not limited to public holidays, strikes, embargos, natural disasters, etc.
• Carrier on-boarding (paperwork, system, training, SOP).
  
  
  

Requirements

• Preferably with a Bachelor's Degree in Supply Chain, Transportations or related studies.
• Minimum 7 years’ experience as a Supply Chain Manager, Air or Sea Freight Management with at least 5 years of experience as a Lead Logistics Partner (LLP) or Integrated Transport System (ITS).
• Fluency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)
• Excellent written and verbal communication skills.
• Knowledge in Contact Logistics would be an advantage.