Manager, Customer Account Management

DKSH

Date: 1 week ago

City: Petaling Jaya

Contract type: Full time

Job Summary

To account manage specific customer accounts in line with DKSH company standards policy performance and strategy.
Contribute to consumer health group’s goals and objectives and improve market share, customer satisfaction and productivity performance.
Develop, implement & evaluate category plans to meet profit objectives.

General Responsibilities

Achieve sales and distribution targets for assigned accounts.
Management of trade spend to drive profitable ROI and improved customer/team contribution.
Identification and development of new business opportunities.
On-going evaluation of results and development of recommendations and alternatives to drive performance to meet established targets.
Maintain and develop relationships across all functions and levels with assigned customer responsibility.
To identify new listing opportunities and new account opportunities with the specific customer responsibilities.
Understand market environment (Financial climate/trends).
Negotiable favorable trading terms on price, service and profitability.
Development of Account plan in line with client/company objectives. Identifying opportunities to drive mutual business growth.
Regular account meetings/communication to monitor and review progress and investment in line with agreed objectives.
Control product promotional budgets and identify improvement opportunities, maintaining control of overheads and expenses within defined limited to ensure most economic coverage of accounts.
Establish collaborative working relationships with marketing, sales planning, logistics and finance.
Provide input to the development of brand and category plans with brand/client managers accordingly and at periodic client/brand review meetings.
Proactively report on competitor activities and other trade developments to the management and where relevant recommend action to counter competition.

Functional Skills And Knowledge

Demonstrate advanced knowledge and understanding of the industry/market/competitors/customers
Demonstrate sound selling skills and proven key account management experience in fast moving consumer goods
Demonstrate a general understanding in all aspects of supplier and customer relationship management including supply chain, field marketing and branding
Demonstrate strong negotiation and communications skills
Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)
Demonstrate fluency in English, both written and spoken

Education

Minimum Diploma/Degree in Marketing, Business Administration or related fields.
Minimum 4-5 years of relevant work experience in Consumer Health settings handling ethical products.

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