Manager Customer Account Management
DKSH
Date: 3 weeks ago
City: Petaling Jaya
Contract type: Full time
Job Summary
Manage sales, profitability and 5P in-store execution for assigned customers. Partner with customers to align company, category and brand strategies to increase demand and profitable growth
General Responsibilities
Degree in Sales/Marketing or related fields
Manage sales, profitability and 5P in-store execution for assigned customers. Partner with customers to align company, category and brand strategies to increase demand and profitable growth
General Responsibilities
- Manage operating departmental budgets and costs according to annual allocation to ensure efficient usage of resources, where applicable
- Develop and implement processes and strategies (local go-to-market strategies, sales strategies and customer strategies) for assigned customers to ensure achievement of goals
- Monitor team key performance indicators achievement. Conduct regular reviews to provide feedback on achievements, performance gaps and requirements for improvement
- Identify the short-term business needs and objectives of key customers and develop/sell proactive business solutions across the full demand/supply chain
- Manage annual negotiations, including trading terms and conditions, to facilitate sales agreements and achieve targeted margins
- Manage and monitor 5P execution performance (availability, pricing, share of shelf, etc.) and ensure issues are quickly resolved by the team
- Develop deep insights and actionable recommendations from post-evaluation analyses and incorporate into customer strategies
- Manage reporting of sales and projected sales/margin forecasts. Evaluate trends and form meaningful conclusions to facilitate strategic decisions
- Develop, monitor and recommend improvement initiatives on business processes, customer services and new techniques (category management, scanning, etc.)
- Develop and build relationships with customers and a network of contacts to order to understand customer needs and achieve business objectives
- Work closely with the cross-functional teams (e.g. Trade Marketing, Product Manager and Supply Chain Management) to ensure efficient and effective execution
- Demonstrate advanced knowledge and understanding of the industry/market/competitors/customers
- Demonstrate sound selling skills and proven key account management experience in fast moving consumer goods
- Demonstrate a general understanding in all aspects of supplier and customer relationship management including supply chain, field marketing and branding
- Demonstrate strong negotiation and communications skills
- Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)
- Demonstrate fluency in English, both written and spoken
Degree in Sales/Marketing or related fields
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Manager Key Account Management (FMCG)
DKSH,
Petaling Jaya
6 hours ago
Job SummaryManage sales, profitability and 5P in-store execution for assigned customers. Partner with customers to align company, category and brand strategies to increase demand and profitable growthGeneral ResponsibilitiesManage operating departmental budgets and costs according to annual allocation to ensure efficient usage of resources, where applicableDevelop and implement processes and strategies (local go-to-market strategies, sales strategies and customer strategies) for assigned...
Specialist, Key Account Management
Grab,
Petaling Jaya
13 hours ago
Company DescriptionAbout Grab and Our WorkplaceGrab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia...
Civil Engineering Intern
Hilti Asia IT Services,
Petaling Jaya
1 day ago
What's the role?This internship program offers an excellent opportunity to gain practical experience and work closely with our experienced engineers. The selected candidate will contribute to various projects in Energy [ e.g. Thermal and Nuclear Power, Oil & Gas On-Shore and Off-Shore Plants, Shipbuilding], Industry [e.g. Vehicle, Machinery, Electronics, Data Centers] civil and building constructional [Hospitals, Airports] gaining exposure to...
