Manager, Customer Account Management
DKSH Scientific Solutions
Date: 9 hours ago
City: Petaling Jaya
Contract type: Full time
Title: Manager, Customer Account Management
Location:
Petaling Jaya, MY, MY
Global Business Unit: HEC
Job Function: Sales
Requisition Number: 175264
Description
Job Summary
Job Function: Sales
Location:
Petaling Jaya, MY, MY
Global Business Unit: HEC
Job Function: Sales
Requisition Number: 175264
Description
Job Summary
- To account manage specific customer accounts in line with DKSH company standards policy performance and strategy.
- Contribute to consumer health group’s goals and objectives and improve market share, customer satisfaction and productivity performance.
- Develop, implement & evaluate category plans to meet profit objectives.
- Achieve sales and distribution targets for assigned accounts.
- Management of trade spend to drive profitable ROI and improved customer/team contribution.
- Identification and development of new business opportunities.
- On-going evaluation of results and development of recommendations and alternatives to drive performance to meet established targets.
- Maintain and develop relationships across all functions and levels with assigned customer responsibility.
- To identify new listing opportunities and new account opportunities with the specific customer responsibilities.
- Understand market environment (Financial climate/trends).
- Negotiable favorable trading terms on price, service and profitability.
- Development of Account plan in line with client/company objectives. Identifying opportunities to drive mutual business growth.
- Regular account meetings/communication to monitor and review progress and investment in line with agreed objectives.
- Control product promotional budgets and identify improvement opportunities, maintaining control of overheads and expenses within defined limited to ensure most economic coverage of accounts.
- Establish collaborative working relationships with marketing, sales planning, logistics and finance.
- Provide input to the development of brand and category plans with brand/client managers accordingly and at periodic client/brand review meetings.
- Proactively report on competitor activities and other trade developments to the management and where relevant recommend action to counter competition.
- Demonstrate advanced knowledge and understanding of the industry/market/competitors/customers
- Demonstrate sound selling skills and proven key account management experience in fast moving consumer goods
- Demonstrate a general understanding in all aspects of supplier and customer relationship management including supply chain, field marketing and branding
- Demonstrate strong negotiation and communications skills
- Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)
- Demonstrate fluency in English, both written and spoken
- Minimum Diploma/Degree in Marketing, Business Administration or related fields.
- Minimum 4-5 years of relevant work experience in Consumer Health settings handling ethical products.
Job Function: Sales
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Manager Medical Sales
DKSH Scientific Solutions,
Petaling Jaya
9 hours ago
Title: Manager Medical SalesLocation:Petaling Jaya, MY, MYGlobal Business Unit: HECJob Function: SalesRequisition Number: 174914DescriptionJob SummaryThe incumbent is responsible in driving medical device sales and sales force excellence to achieve the organization goals. Manage & ensure the sales force effective’s execution for the sales team. Coach sales team and discuss with management and cross-functional on solution needed to overcome challenges.Sales ManagementLead...
Solution Architect
Konica Minolta Malaysia,
Petaling Jaya
11 hours ago
Job Responsibilities Works directly with the Lead Solution Architect, and Consultant team to understand project concepts, objectives, and approaches. Coordinates interactions and communication among the ITS team and Sales team in launching data collection/software solutions to current and potential customers for the purpose of meter collection, and document analysis, and generates the total cost of ownership reports for the existing...
Executive Customer Care (Admin)
DKSH,
Petaling Jaya
1 day ago
Job SummaryProvide timely and effective administrative support to the sales and marketing teamGeneral ResponsibilitiesSupport superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resourcesUpdate contents/changes to sales administration/support policies and procedures on a periodic basisCoordinate with other key functions in organization in gathering and verifying all necessary information for sales target tracking and incentive paymentGather...
