Manager Customer Account Management
DKSH
Date: 2 weeks ago
City: Petaling Jaya
Contract type: Full time
Job Summary
Manage sales, profitability and 5P in-store execution for assigned customers. Partner with customers to align company, category and brand strategies to increase demand and profitable growth
General Responsibilities
Degree in Sales/Marketing or related fields
Why It’s Great to Work at DKSH
Manage sales, profitability and 5P in-store execution for assigned customers. Partner with customers to align company, category and brand strategies to increase demand and profitable growth
General Responsibilities
- Manage operating departmental budgets and costs according to annual allocation to ensure efficient usage of resources, where applicable
- Develop and implement processes and strategies (local go-to-market strategies, sales strategies and customer strategies) for assigned customers to ensure achievement of goals
- Monitor team key performance indicators achievement. Conduct regular reviews to provide feedback on achievements, performance gaps and requirements for improvement
- Identify the short-term business needs and objectives of key customers and develop/sell proactive business solutions across the full demand/supply chain
- Manage annual negotiations, including trading terms and conditions, to facilitate sales agreements and achieve targeted margins
- Manage and monitor 5P execution performance (availability, pricing, share of shelf, etc.) and ensure issues are quickly resolved by the team
- Develop deep insights and actionable recommendations from post-evaluation analyses and incorporate into customer strategies
- Manage reporting of sales and projected sales/margin forecasts. Evaluate trends and form meaningful conclusions to facilitate strategic decisions
- Develop, monitor and recommend improvement initiatives on business processes, customer services and new techniques (category management, scanning, etc.)
- Develop and build relationships with customers and a network of contacts to order to understand customer needs and achieve business objectives
- Work closely with the cross-functional teams (e.g. Trade Marketing, Product Manager and Supply Chain Management) to ensure efficient and effective execution
- Demonstrate advanced knowledge and understanding of the industry/market/competitors/customers
- Demonstrate sound selling skills and proven key account management experience in fast moving consumer goods
- Demonstrate a general understanding in all aspects of supplier and customer relationship management including supply chain, field marketing and branding
- Demonstrate strong negotiation and communications skills
- Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)
- Demonstrate fluency in English, both written and spoken
Degree in Sales/Marketing or related fields
Why It’s Great to Work at DKSH
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Security Analyst
Mettler-Toledo International, Inc,
Petaling Jaya
1 day ago
About Mettler ToledoMETTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in...
Enterprise Account Manager (Data Center)
Schneider Electric,
Petaling Jaya
1 day ago
In Schneider Electric everything we do promotes progress and sustainability for all — our colleagues, customers, partners, and the communities and societies where we live and work. From the products, software, and services driving the digital transformation of energy management and automation to corporate citizenship and volunteer activities, we make an impact by helping people and organizations become more resilient...
Bahasa Malaysia-English-Mandarin-Science Tuition Teacher
PUSAT TUISYEN PROFESOR BESTARI,
Petaling Jaya
1 day ago
Job ResponsibilityDeliver effective lessons based on lesson plans and student level.Preparing students for tests, and examinations.Teaching Primary 1-6 students(all subjects). Able to teach Mandarin.Conduct lessons one-on-one or small group tutoring sessions with students, according to lesson plan, maintain, monitor record progress.Prepare additional teaching materials.Attend training sessions.Involve in academic management work as and when is required by the management.Job RequirementsÂMinimum 1-2...
