Manager, Customer Development

Job Description

Your Job:

CDM deals with frontlines of accounts as well as senior management and is expected to do regular business reviews with key stakeholders of the major accounts. This position also works with KCPI’s Sales Operations Department, Marketing Department, Trade Marketing Group, Supply Chain Department and Finance Department to develop specific account activities that would increase offtake in their own respective portfolios.

The position has a main responsibility in making the K-C products available in the assigned key account branches as well as ensuring implementation and execution of marketing promos/programs. This position interacts and engages with the different representatives of each department that she/he works with. Representative of the assigned Key Account and the different representatives of the different K-C departments.

CDM will provide also the support needed by each of departments he/she works with. The support needed to successfully execute Marketing Department’s programs, remind the account and monitor collections and payments of the account to help Finance and others. From time to time, they may be required to assist their colleagues in other divisions such as Marketing, Supply Chain and Finance.

In your Customer Development Manager role, you’ll help us deliver better care for billions of people around the world.

About Us

People have looked to Kimberly-Clark brands for more than 150 years and today we're proud to help over a billion people around the world cope, laugh, love and live every day. From the best nappies and baby wipes to the softest tissues, to the best supplies for business, we are constantly searching for new ways to make life better for our consumers, our customers and our planet.

Our leading consumer brands like the Kleenex, Huggies, VIVA, U by Kotex, Poise, Depend brands improve the lives of people around the world. Kimberly-Clark proudly leads the way in providing better care for a better world.

Kimberly-Clark proudly leads the way in providing better care for a better world.

Led by Purpose. Driven by You

Role Overview & Primary Accountabilities

• Develops, implements, and monitors plans towards the achievement of targets of his/her accounts. He/she provides daily work direction so that sales targets are achieved within budget spend rate.
• Direct responsibility for achievement of sales targets of assigned accounts/territories.
• Develop plans to address variation versus Budgets, provide demand forecast for responsible area/accounts.
• Manage Trade Promotional Budget.
• Maximize sales and manage the allocated Trade Fund to generate the desired profitable sales mix.
• Develop plans to address variation versus Budgets, provide demand forecast for responsible area. Develop and implement customer business plan in alignment with the areas or account’s strategic Sales, Marketing and Category plan.
• To achieve Business Objectives of Operating Profit, Volume and Strategic Business Planning.
• Implement data analysis and other programs to optimize K-C Reach / Coverage. Achieve coverage, call / day, effective call (productive call), work plan targets.
• Implement priority code lists by customer type and implement a cost-efficient MT Model
• Provide accurate sales forecast and align customers and K-C Supply Chain process / activities where applicable.
• Monitor profitability in order to develop and implement initiatives to manage acceptable Gross-to-Net ratios and strategic sales mix
• To achieve superior reach, distribution and availability of K-C products.
• Implement Category Management disciplines and solutions with customers and Shopper Research outcomes / activities in Modern Trade outlets where applicable.
• Implement customer Business Plan. Develop and maintain customer profiles. Develop customer business planning and review presentation. Manage company’s relationship with assigned customers with an emphasis on developing new business opportunities. Establish strategic, cross-functional relationships and regular dialogue with key stakeholders.
• Inform all key stakeholders on trade and competitive intelligence and provide recommendations as they apply to assigned customers.
• Participate in the full utilization and compliance with K-C mandated performance management process for all consumer sales staff (may include third party sales and merchandising teams)
  
  

Essential Requirements

• Bachelor’s Degree
• Minimum of 3 years of experience in FMCG sales handling major/key accounts
• Strategic thinker with excellent skills in data analysis and time management
• Excel and Powerpoint proficient
• Strong demonstration of business partnering/customer service
• With good communication skills, assertive and flexible
• Good project management skills
• Highly adaptable and open to learn new concepts.
• Shows initiative and creativity
• Conscious about quality of work
• Can work independently and solve problems.
• Seeks to continuously improve.
• Seeks new trends in ways of doing.
  
  

About You

You’re driven to perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring. You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development.

You love what you do, especially when the work you do makes a difference. At Kimberly-Clark, we’re constantly exploring new ideas on how, when, and where we can best achieve results. When you join our team, you’ll experience Flex That Works: flexible (hybrid) work arrangements that empower you to have purposeful time in the office and partner with your leader to make flexibility work for both you and the business.

What’s On Offer

Our Kimberly-Clark employees receive a competitive salary and incentives as well as access to a fantastic range of benefits including superannuation, career development opportunities, free health & well-being activities, volunteering leave and much more.

To Be Considered

Click the Apply button and complete the online application process. A member of our Talent Acquisition team will review your application and will be in contact with additional information accordingly.

In the meantime, feel free to browse our website for additional information on our company, brands and culture - Kimberly-Clark Corporation.

Kimberly Clark is proudly accredited with as Employer of Choice for Gender Equality WGEA!

Kimberly Clark is proudly ranked by Forbes as 'World's Best Employer' 2021, 2022!

For Kimberly-Clark to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world. We actively seek to build a workforce that reflects the experiences of our consumers. When you bring your original thinking to Kimberly-Clark, you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.

The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.

This role is available for local candidates already authorized to work in the role’s country only. K-C will not provide relocation support for this role.

Primary Location

Kuala Lumpur Office

Additional Locations

Worker Type

Employee

Worker Sub-Type

Regular

Time Type

Full time