Manager , Inside Sales - Key Account

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

At Lenovo, our Inside Sales Team is a strategic engine for growth across our Intelligent Devices Group (IDG), Infrastructure Solutions Group (ISG), and Solutions Services Group (SSG). Focused on key accounts, the team builds strong customer relationships, delivers tailored solutions, and executes impactful sales initiatives. We are a high-performing, data-driven, and customer-centric team that thrives on collaboration, innovation, and results.

Job Responsibilities

• Drive Sales Performance: Lead the Inside Sales Representative (ISR) team to exceed sales targets, ensuring strong performance across both revenue and profitability metrics.
• Team Coaching Development: Mentor and guide ISRs, supporting their professional growth and assisting with escalations and complex customer engagements.
• Operational Efficiency: Oversee daily sales operations, ensuring prompt handling of customer inquiries and requests. Monitor outbound call KPIs and reduce operational errors.
• Profit Levers Initiative Execution: Implement and drive initiatives that enhance profitability through programs, accessories, and services across IDG, ISG, and SSG portfolios.
• Data-Driven Performance Management: Utilize analytics to assess ISR performance, identify trends, and develop strategies for continuous improvement.
• Cross-functional Collaboration: Partner with backend teams to resolve operational challenges and streamline processes that enhance sales outcomes.
• Mentorship Team Engagement: Foster a high-energy, engaged team culture. Ensure effective onboarding of new ISRs and support them in meeting performance benchmarks.
• Campaign Management: Lead the planning and execution of sales campaigns and programs to boost team performance and achieve strategic goals.
• Performance Management: Conduct regular reviews, provide actionable feedback, and cultivate a culture of accountability and growth.
• Sales Pipeline Optimization: Manage and optimize the sales pipeline, ensuring timely follow-ups and maximizing lead conversion.
• Cultural Leadership: Champion a collaborative, innovative, and high-performance team environment.
  
  

Job Requirements

• Bachelor’s degree in business, IT, or a related field.
• Minimum 4–5 years of experience in People manager experience,
• Advanced proficiency in MS Office, Outlook, and CRM tools.
• Strong leadership presence with a passion for achieving high-performance outcomes.
• Proven sales experience, ideally within the technology or IT industry.
  
  

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.