Manager, IT (Application)

Summary of Role:

To manage application support in HQ, as well as the main person in charge for new software enrolment. Managing the team to maintain, gatekeep, design, and to monitor the application in order to ensure the business is up to its needs.

Responsibilities:

• Own the technologies in stores and HQ that includes the support of: Application development, integration, changes and maintenance.
• To ensure the ticket requests daily related to application support are being attended and within SLA.
• Respond to requests for new or configured software, and ensure the compatibility is reviewed and tested.
• To update and escalate to the relevant parties on organization systems’ changes, issues, and incidents related to application.
• Required to conduct testing on the new software or projects with respective parties.
• Responsible for diagnosing issues in application changes, compatibility with the current or new systems as well as project.
• Assess the risks of any application changes, development, and ensure that it is documented.
• To define and monitor the application support team’s KPI, depending on the organization’s objectives and directions.
• To review and propose the system/license upgrade as well as renewal, according to the organization’s direction.
• Revamp/review the system’s architecture or system configs according to the company’s tech trend.
• Manage relevant system knowledgebase as well as to document major changes.

Requirements:

• Possessed degree in Information Technology/Computer science, or any relevant courses.
• Possessed minimal of 4-5 years' experience in Application/IT Support as manager.
• Candidate who has retail background can be considered as an advantage.
• Knowledge in standard enterprise applications, MDM, Microsoft applications, Android and vendor management skills.
• Superb analytical and problem-solving skills.
• Exceptional organizational and time management skills.
• Excellent interpersonal, communication, and collaboration skills.
• Main person in charge for attending to application incidents, whenever required.