Manager - McDonald's Business

Job Details:

PURPOSE/MISSION:

The McDonald’s Business Manager creates and executes the market level customer relationship strategy, intended to foster favourable business relationships with designated accounts. This role has a specific focus on the McDonald’s accounts that are supplied by Tyson Foods Malaysia. This includes countries like Malaysia, Singapore, Brunei, GCC countries as well as others in the Region.

The incumbent is expected to work with the customers’ designated team members from the key departments such as Supply Chain, Quality Assurance, and Menu Management to create a long-term value adding relationship.

To be effective in the role, it is necessary to maintain and expand relationships with strategically important customers. This is achieved through regular and high-quality customer communication, resolving customer issues and concerns in a prompt manner, escalating issues to higher level of authority as required and striving to ensure customer satisfaction is continually maintained.

The McDonald’s Business Manager represents the entire range of company products and services to assigned customers and ensuring customer needs and expectations are constantly met by the company. The role is ultimately responsible for the growth of volume and market share.

Essential to this role is versatility and the ability to pivot between the knowledge of Business Finance, Supply Chain, Quality Assurance, and Innovation. This position will have extensive interaction with internal and external stakeholders.

Duties & Responsibilities

• Establishes productive, professional relationships with key customer personnel.
• Establish and maintain strong customer relationships through regular close contact account management which will include regular face-to-face meetings, telephone, and email communication. The incumbent is required to spend a high proportion of time in face-to-face customer meetings.
• Maintain a thorough understanding of the customers’ needs, their business strategy, and priorities and ensure that this information is cascaded to internal stakeholders.
• Coordinates the involvement of company personnel, including support, service, and management resources, to meet account performance objectives and customer expectations.
• Responsible for meeting assigned targets for profitable sales volume and strategic objectives in assigned accounts.
• Works with the VP, of Tyson Malaysia to develop a company-wide strategic account planning process that develops mutual performance objectives and critical milestones.
• Proactively assesses, clarifies, and validates customer needs on an ongoing basis.
• Leads solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel.
• Manages effective customer communication at the market level, including periodic updates,
  
  

Relocation Assistance Eligible:

No

Work Shift:

Tyson is an Equal Opportunity Employer. All qualified applicants will be considered without regard to race, national origin, color, religion, age, genetics, sex, sexual orientation, gender identity, disability or veteran status.