Manager, People Solutions

Lead and transform HR Shared Services at FrieslandCampina—drive strategy, people, and process excellence.

Full Description (500–1000 Characters)

Are you ready to shape the future of HR Shared Services at FrieslandCampina? As Manager, People Solution for PS&S Tier 1 & 2, you’ll be at the heart of our transformation journey—designing and embedding agile, scalable, and customer-focused HR operations. In this role, you’ll lead a team of 15–30 professionals, ensuring service excellence across a wide portfolio including workforce administration, learning, rewards, mobility, and more. You’ll drive continuous improvement through lean practices, optimize processes with technology and automation, and build strong partnerships with HR COEs, HRBPs, and business leaders. This position offers the unique opportunity to expand the scope of HR services regionally, influence strategic decisions, and elevate the employee experience. Join us and add real value by professionalizing HR delivery, scaling operations, and enabling FrieslandCampina to achieve its mission of nourishing by nature.

What We Ask

• You are customer-focused and decisive, acting with speed while keeping FrieslandCampina’s purpose Nourishing by Nature at heart.
• You take ownership and accountability, always seeking opportunities to improve services, processes, and the employee experience.
• Strong in leadership, stakeholder management, and change management, with proven ability to drive continuous improvement and build agile teams.
• Demonstrated ability in people development — coaching, mentoring, and creating a motivating environment with clear career paths and succession planning.
• Bachelor’s or master’s degree in human resources, Business Administration, or a related field, with 7–10 years of experience in HR shared services, outsourcing, or global business services.
  
  
  

What We Offer

• A dynamic, international HR Shared Services environment, working with diverse colleagues across regions in a collaborative culture.
• Personal development opportunities through leadership programs, continuous learning, coaching, and clear career progression pathways.
• A competitive compensation and benefits package, including performance-based rewards and FrieslandCampina’s employee benefits.
• The chance to make a real impact by shaping HR service delivery, improving employee experience, and driving operational excellence across the business.
• An inspiring company with a strong purpose — Nourishing by Nature — where your contribution directly supports people, communities, and sustainable growth.
  
  
  

Vacancy Description

As the Manager for PS&S Tier 1 & 2, you’ll play a central role in running and developing our HR Shared Services Centre. On a daily basis, you will:

• Lead and coach a team of 15–30 HR professionals in Tier 1 & 2, ensuring high-quality and efficient HR service delivery. You’ll set priorities, monitor workflows, and guide your team through both daily tasks and long-term improvements.
• Collaborate with HR Business Partners, Centres of Expertise, Finance, and external vendors, ensuring that processes like workforce administration, payroll, mobility, and learning & development run smoothly and are continuously improved.
• Act as the first escalation point for complex HR queries, audits, or service issues, balancing operational efficiency with employee satisfaction.
• Drive continuous improvement projects, embedding lean and agile ways of working, introducing digital tools and automation, and expanding the scope of services within the SSC.
• Shape the employee experience for thousands of colleagues across regions by ensuring HR processes are simple, compliant, and user-friendly — from onboarding to rewards to global mobility.
  
  
  

Your impact goes beyond the SSC: by professionalizing HR delivery and developing talent, you’ll help FrieslandCampina improve efficiency, empower employees, and ultimately support our purpose of Nourishing by Nature for customers, colleagues, member farmers, and society.

Staying true to who you really are, that is your starting point at FrieslandCampina. Because it is precisely by embracing our differences that we can grow together. We want to create a working environment that allows all employees to bring their best and authentic selves. If who we are suits you, but you're not sure if you're the best fit for the role, we still encourage you to apply so we can help you find the role that fits you best.

Team Details

For thousands of people every day, we are more than just a dairy company. To our farmers, our employees, the communities we serve, the businesses we work with and the people to whom we bring happiness, FrieslandCampina means something more. For them it's not just about what we do, but who we are.

We value talented people from any background who want to contribute to something bigger than themselves. We encourage all of our employees to make decisions that benefit our entire company. At FrieslandCampina we own our own career and act accordingly. We trust you to make a difference in your job and influence the bigger picture. Working at FrieslandCampina means you are contributing to a better world.

As part of our People Services & Solutions (PS&S) team in Kuala Lumpur, you will join a diverse and ambitious group of HR professionals who are building and expanding our HR Shared Services Centre. The KL hub is a vibrant, multicultural environment that supports thousands of employees across the region with day-to-day HR needs while driving efficiency, innovation, and employee experience. You will collaborate closely with HR Business Partners, Centres of Expertise, Finance, and external vendors. Together, we are shaping the future of HR service delivery at FrieslandCampina — professional, people-focused, and driven by our purpose Nourishing by Nature .