Manager Sales and Marketing Excellence

DKSH


Date: 2 weeks ago
City: Petaling Jaya
Contract type: Full time
General responsibilities :
  • Manage departmental operating budgets and costs according to annual allocation to ensure efficient usage of resources
  • Implement a robust sales force effectiveness framework to govern all sales force effectiveness activities
  • Execute and monitor sales force effectiveness plans and initiatives to drive sales growth and sales force productivity
  • Manage the implementation of processes, tools and systems (e.g. customer relationship management, field force management system) to support sales activities
  • Drive active usage of customer relationship management program to monitor interactions with current and future customers, manage customer data and direct segmentation/targeting, etc.
  • Implement a training framework for the integrated development of the sales force.
  • Conduct training and initiate enhancements to training framework/programs
  • Oversee the implementation of a robust reporting platform that caters to internal sales reporting requirements
  • Drive continuous improvement of sales force effectiveness framework, plans, training, processes, tools, systems and reporting to effectively support sales teams
  • Collaborate with sales teams to anticipate their needs and customize solutions that will increase their effectiveness
  • Build and maintain long-term relationships with external vendors to ensure sustainability of services provided


Leadership responsibilities :
  • Manage and oversee team’s delivery of team/function goals to drive execution against goals set
  • Drive and manage learning and development of team in the area of Sales Force Effectiveness and DKSH behavior to achieve team/function goals
  • Drive self-learning and improvement in the area of Sales Force Effectiveness and DKSH behavior as part of continuous learning


Functional skills and knowledge :
  • Demonstrate sound knowledge and understanding of the industry/market/competitors/customers
  • Demonstrate sound knowledge in the general principles of sales
  • Familiarity with FMCG sales environment is a must
  • Demonstrate advanced research and analytical skills
  • Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)
  • Demonstrate fluency in English, both written and spoken


Education :
Degree or professional qualification in Business Studies/Marketing/Economics or a related discipline

Work experience :

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