Manager - Service Sales

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

This role sits within ABB's Robotics business, a leading global robotics company. We're entering an exciting new chapter as we’ve announced the plan for SoftBank Group to acquire ABB Robotics. SoftBank is a globally recognized technology group and investor/operator focused on AI, robotics, and next-generation computing. By joining us now, you’ll be part of a pioneering team shaping the future of robotics—working alongside world-class experts in a fast-moving, innovation-driven environment.

This Position reports to:

Service Sales Manager


Your Role And Responsibilities

In this role, you will have the opportunity to manage service sales processes, generate service sales opportunities, and secure profitable sales within the designated areas. Each day, you will focus on Installed Base (IB) expansion and selling the entire Service product portfolio. You will also showcase your skill in building long-term customer relationships and ensuring immediate response to specific customer needs and issues.

The work model for the role is: – Onsite

This role is contributing to the Robotics and Discrete Automation Business based at Petaling Jaya, Malaysia.


Main Accountabilities

• Penetrating into IB, promoting various upgrades, retrofits, and value-add solutions to the benefit of the customers and ABB.
• Understanding the channel strategy and establishing related prices, preparing sales plans, reviewing them, and proposing recovery plans when needed.
• Generating service sales leads and developing new market opportunities by utilizing market trend information and identifying potential new service portfolios.
• Acting as a marketer/salesperson of ABB’s service products and solutions during marketing activities (campaigns, trade fairs, exhibitions, conferences, customer meetings).
  
  
  

Qualifications For The Role

• 1-3 years of experience in customer-facing roles, service sales in robotics automation.
• Degree in Engineering, MBA, or other relevant fields.
• Effective communication skills and proficiency in MS Office Suite.
• Ability to travel up to 60% domestically.
• Skilled in-service sales processes, customer relationship management, and understanding the robotics automation market.
• Adept at using relevant tools, methodologies, and specialized software/platforms.
• Dedicated to innovation, problem-solving, and delivering value-added solutions to customers.
  
  
  

Benefits

We offer our employees the following benefits:

• Life Insurance
• Medical Insurance
• Accident Insurance
• Parental Leave
• Hybrid/Flexible Work Practices
  
  
  

More About Us
ABB Robotics & Discrete Automation Business area provides robotics, and machine and factory automation including products, software, solutions, and services. Revenues are generated both from direct sales to end users as well as from indirect sales mainly through system integrators and machine builders.

www.abb.com/robotics

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