Manager, Supply Chain Quality Assurance

Involves management responsibility for a team of people or a specific location(s) within the business. Teams may include contractors and all categories of employees: Operational, Clerical, Mechanical/Electrical, Supervisory, Secretarial, Professional, Advisory and Deputy Management. Management responsibilities include disciplinary action up to and including dismissal.

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  JOB PURPOSE – To effectively manage assigned resources, departments and/or locations, ensuring that department or operational goals are achieved and processes and procedures are completed promptly and consistently. Ensures that all activities are in line with company goals and regulatory requirements. Responsibilities may be within a country, across countries or regions.
• PEOPLE & PERFORMANCE MANAGEMENT – Recruits, develops, motivates and manages the team performance. Provides guidelines, support and coaching to ensure that team members have the competencies, capabilities and tools to consistently deliver individual and team objectives.
• PROCESSES & PROCEDURES – Ensures team awareness of current processes and procedures, and relevant Company and regulatory requirements, which may impact the operation or department. Takes steps to ensure any changes are implemented. Ensures completion of audit and reviews of existing processes or documentation to ensure appropriate standards and rules are applied. Identifies and investigates anomalies, issues or variance to be addressed and implements corrective actions to ensure compliance and/or create improvements in process and procedures.
• REPORTING & DATA MANAGEMENT – Arranges completion of accurate and timely reporting across area of responsibility. Provides reports, presentations and relevant information to senior management as required. Ensures the effective development and use of information or record management systems or reporting practices.
• PLANNING – Plans and schedules resources, including rostering, to ensure department priorities are completed. Communicates targets and goals to the team. Provides updated on progress towards goals for senior management and team. In order to ensure ongoing team capability to deliver both current and future job requirements and to support the growth of the business evaluates short/medium term resource requirements.
• PROJECT MANAGEMENT – Oversees team projects/initiatives in order to deliver planned results on time and within budget. Supports the team using project management tools and processes to plan, control and execute various project /programs.
• CONTINUOUS IMPROVEMENT – Continuously seeks to develop and improve the effectiveness and efficiency of the team by applying quality driven management (QDM) principles.
• BUDGET MANAGEMENT – Manages department/location budget and takes appropriate actions in order to optimize costs and to remain within agreed parameters. May include involvement in vendor management and/or procurement.
• COMPLIANCE – Ensures team activities are completed on time and effectively, whilst maintaining compliance with company and statutory/regulatory requirements. Highlights and acts on areas of significant risk to minimize it.
• ALIGNMENTS – Builds effective networks relationships within own team and with key stakeholders across the business in order to achieve optimal business outcomes. Maintains external alignments with customers, vendors, relevant subject matter experts (SMEs) or external bodies as required. Represents company in external organisations as required.

Academic:

• Bachelor’s degree or equivalent in in business, logistics, transportation service, air cargo, finance, engineering, information systems, or related field; advanced degree preferred

Experience, knowledge & attribute:

• Four (4) years of relevant work experience
• Leadership Skills; Planning & Organizing Skills; Judgement & Decision Making Skills; Presentation Skills; Analytical Skills

The Company

FedEx Logistics provides e-Commerce, freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions.

The Philosophy

People–Service–Profit (P-S-P). We take care of our People so that they can deliver impeccable Service to our customers who will give us the Profit necessary for FedEx to be successful. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages employees to be innovative in delivering the highest possible quality of service to our customers. We care for our employees' well-being and value their contributions to the company.

The Culture

We honor innovation, integrity and diversity. We have many formal policies, procedures and programs to bring out the best in our staff, individually and in teams.

The Mission

We strive to be the Best Company to work for with the Best Service and the Best Brand in our industry.

We're glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you!