Mandarin Customer Care Advisor (Freshgraduate Welcome)

Agensi Pekerjaan JobScoper Sdn. Bhd.


Date: 3 weeks ago
City: Petaling Jaya
Salary: MYR 2,800 - MYR 3,700 per month
Contract type: Full time
Job Responsibility

  • Handle inbound and outbound calls efficiently and professionally.
  • Provide prompt, accurate solutions to all customer inquiries and issues.
  • Ensure customer satisfaction by delivering excellent service and support.
  • Adhere strictly to the companyâs customer service standards.
  • Manage high call volumes with confidence and composure.
  • Resolve customer complaints, offer timely solutions, and follow up to ensure resolution.
  • Maintain accurate records of all customer interactions, process customer accounts, and manage necessary documentation.
  • Follow all communication procedures, guidelines, and company policies.

Job Requirements

  • Open to Fresh Graduates â SPM, Diploma, or Degree holders are welcome to apply.
  • Language Proficiency â Must be able to speak and read in both Mandarin and English.
  • Customer Service Experience â Prior experience in customer service or a related field is a plus, but not mandatory.
  • Basic Computer Skills â Familiar with Microsoft Excel, Word, and general computer use.
  • Strong Communication Skills â Good interpersonal and communication abilities.
  • Shift Flexibility â Willing to work on rotational shifts.
  • Work Schedule â 5 working days per week.

Job Benefits

  • Annual Leave & Medical Leave â For a balanced work-life.
  • Comprehensive Training Provided â Learn and grow with us.
  • KWSP & SOCSO Contributions â Full statutory benefits included.
  • Convenient Location â Walking distance from LRT Ara Damansara Station.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Legal Manager

Suntory Beverage & Food Malaysia, Petaling Jaya
16 minutes ago
Who We AreAt Suntory Beverage & Food, we boldly move forward together to realize our dream of becoming a world-leading next-generation global beverage company. We are committed to delivering exceptional employee experiences through digital innovation, and every team member plays a vital role in this journey.About Your RoleAs the Legal Manager at Suntory Beverage & Food Health Enrichment (SBFHE), you...

Creative Designer (Senior & Junior Level)

TISEN, Petaling Jaya
6 hours ago
Job Title: Creative Designer (Senior & Junior Level)Location: Tisen Malaysia, Parklane Commercial Hub, Petaling JayaJob Type: Full-timeReports To: Head Of BusinessAbout Tisen GroupTisen Group is a leading multidisciplinary agency specializing in customization premiums gifts, merchandising items, as specialist in comprehensive branding and marketing design & management solutions, particularly within the below-the-line (BTL) marketing channel. We partner with over 100 brands,...

Performance Analytics Engineer

Air Liquide, Petaling Jaya
1 day ago
ALBS is an Air Liquide entity in Kuala Lumpur, regrouping for the APAC scope its Business Service Centers (Kuala Lumpur and Shanghai) as well as the two Global Functions (IT, Digital and Procurement). Designed to derive optimal value by better leveraging technology, people and competencies, the ultimate goal is to boost efficiency and deliver outstanding and sustainable performance while keeping...