Mandarin Customer Service (Airline Industry)
Agensi Pekerjaan JobScoper Sdn. Bhd.
Date: 2 days ago
City: Petaling Jaya
Contract type: Full time
Job Responsibility
- To efficiently handle inbound and outbound customer call inquiries.
- To provide fast and timely solutions to all customer related problems.
- To ensure customer satisfaction by providing excellent Customer Services.
- To be constantly guided by company's service standards.
- Effectively manage large numbers of incoming calls.
- Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
- Fresh graduates are encouraged to apply.
- Can speak and read in Mandarin & English.
- Previous working experience in customer service, or customer service related field is an added advantage but not essential.
- Possess good telephone etiquette with a smiley voice.
- Knowledge in handling basic computer (Microsoft Excel/Word etc).
- Good communication and interpersonal skills.
- Ability to multi-task, priorities and manage time effectively.
- Annual leave and sick leave
- Provided training
- KWSP and SOCSO
- Near to Lrt Ara Damansara Station
- 9 hour/shift (8am-9pm), 5 working days.
- No night shift
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