Mandarin Customer Service Executive – Survey Project |Fixed Hours
Agensi Pekerjaan JobScoper Sdn. Bhd.
Date: 2 days ago
City: Petaling Jaya
Contract type: Full time
Job Responsibility
- Handle inbound and outbound calls to provide product information and nutritional advice, aiming to drive brand conversion and customer retention.
- Document all interactions with customers accurately and maintain detailed call records.
- Perform data entry and ensure proper maintenance of customer databases.
- Ensure excellent service quality is delivered in every customer interaction.
- Collaborate with Marketing and Product Managers to effectively communicate brand knowledge.
- Support additional tasks and responsibilities as assigned by your supervisor.
- Educational Background â Must possess at least SPM, Diploma/Advanced Diploma, or Bachelorâs Degree in Food Technology, Nutrition/Dietetics, Nursing, Medical Science, Pharmacy/Pharmacology, or any equivalent field.
- Experience â Minimum 1 year of working experience in a related field is required.
- Fresh Graduates â Encouraged to apply! Full training is provided.
- Role Level â Preferably Junior Executives with a focus in Customer Service or related disciplines.
- Language Proficiency â Must be able to communicate fluently in English, Bahasa Malaysia, and Mandarin.
- Working Hours: 9.00am to 6.00pm (Monday â Friday)
- Compensation: Commission/ Allowance
- Benefits: EPF & SOCSO
- Leave Entitlements: Annual Leave, Medical Leave
- Facilities: Rest & Relax Area
- Employee Recognition: Quarterly Staff Recognition and Appreciation
- Location: 5 Minutes Walking Distance from Public Transport
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