Mandarin Customer Service Executive (Banking Support)

Agensi Pekerjaan JobScoper Sdn. Bhd.


Date: 15 hours ago
City: Petaling Jaya
Contract type: Full time
Job Responsibility

  • Handle customer inquiries via calls and emails.
  • Guide customers on digital banking and self-service options.
  • Perform transaction confirmations and request supporting documents when needed.
  • Clarify issues, provide solutions, and perform basic KYC tasks.
  • Maintain accurate records and ensure customer satisfaction.

Job Requirements

  • Minimum 1 year of customer service experience in BPO or banking/financial industry.
  • Fluent in Mandarin and English.
  • Strong communication skills, both verbal and written, and problem solving skills.
  • Detail-oriented, able to multitask in a fast-paced environment.
  • Familiarity with banking processes, compliance standards, or KYC procedures will be an added advantage.
  • Flexible to work on rotational shifts (if required).

Job Benefits

  • 5 working days
  • Training Provided
  • Allowance Provided
  • Annual leave/Medical leave
  • Near to public transport

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