Mandarin Customer Service Executive (Mobile Industry)
Agensi Pekerjaan JobScoper Sdn. Bhd.
Date: 3 weeks ago
City: Petaling Jaya
Salary:
MYR 2,800
-
MYR 3,700
per month
Contract type: Full time
Job Responsibility
- Handle inbound and outbound customer calls effectively
- Provide timely solutions to all customer enquiries
- Constantly guided by company's service standards
- Effectively manage large numbers of incoming calls
- Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Open to SPM; Fresh graduates are welcome to apply.
- Proficient in Mandarin and English (speaking and reading).
- Basic computer skills, including Microsoft Excel and Word.
- Strong communication and interpersonal abilities.
- Flexible to work in rotational shifts.
- Prior experience in customer service or related fields is a plus, but not required.
- Annual leave and Sick Leave
- Training Provided
- Allowance Provided
- EPF and SOCSO
- Near to Lrt Ara Damansara Station
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