Mandarin Customer Service (Human Resources Industry)
Agensi Pekerjaan JobScoper Sdn. Bhd.
Date: 13 hours ago
City: Petaling Jaya
Contract type: Full time
Job Responsibility
- Respond to customer and candidate inquiries via phone, email, or chat in a professional and timely manner.
- Review and verify documentation for completeness and accuracy.
- Troubleshoot and resolve issues or escalate them when necessary.
- Follow standard operating procedures and meet performance metrics (quality, call time, customer satisfaction).
- Welcome fresh-graduate.
- Can speak in English and Mandarin. (Can understand the traditional mandarin).
- 1+ year of customer service experience (preferably in a call center or support environment).
- Excellent verbal and written communication skills.
- Ability to multitask, prioritize, and manage time effectively.
- Strong attention to detail and problem-solving skills.
- Comfortable using multiple systems and applications.
- Familiarity with background screening or HR services a plus.
- 5 working days (Mon-Fri;9am-6pm)
- Provided training.
- EPF/SOSCO
- Provided allowance.
- Near to LRT Station.
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