Mandarin Customer Service - Immediate Hiring!

岗位职责：

• 负责客户在线咨询答疑，针对客户咨询需求，提供有效解答
• 与有关部门保持良好的沟通与合作
• 在客户服务和准确信息方面超越客户的期望。
• 团队合作以实现所需的 KPI 元素和 SLA。

入职要求：

• 必须能够流利地使用中文 和英语进行交流
• 必须能 读 &写 简体，繁体 中文, 和英文
• 轮班制度24/7 （每星期5天，每天9小時）
• 学历：SPM, UEC, O-level 或更高
• 欢迎无工作经验申请

福利待遇：

• KPI 津贴
• 交通津贴
• 14天年假，14天病假，60天住院假期
• EPF, SOCSO
• 健康和人寿保险 - Insurance
• 医疗索赔 - Medical claims

公司名字：IGT Solutions Pvt Ltd (Malaysia)

工作地点： Tower 8, UOA Business Park, 1, Jalan Pengaturcara U1/51a, Seksyen U1, 40150 Shah Alam, Selangor (靠近LRT或KTM Subang Jaya 站)

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Job Responsibilities:

• Responsible for customer online consultation and answering questions, providing effective answers to customer consultation needs

• Maintain good communication and cooperation with relevant departments

•To exceed customers' expectations in terms of customer service & accurate information.

• Work in a team to achieve the required KPI elements and SLA.

Requirement:

• Must be able to converse fluently using Mandarin & English

• Must be able to read and write traditional & simplified mandarin word, and English

• 24/7 shift system (5 days a week, 9 hours a day)

• Education: SPM, UEC, O-level or; and above

• Welcome to apply without work experience

Benefits:

• KPI incentives

• Transportation allowance

• 14 days AL; 14 days ML, 60 days Hospitalization leave

• EPF, SOCSO

• Health and life insurance

• Medical Claim

Company Name: IGT Solutions Pvt Ltd (Malaysia)

Location: Tower 8, UOA Business Park, 1, Jalan Pengaturcara U1/51a, Seksyen U1, 40150 Shah Alam, Selangor (near LRT or KTM Subang Jaya station)

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.