(Mandarin) Customer Service - Welcome Freshgraduate

Agensi Pekerjaan JobScoper Sdn. Bhd.


Date: 10 hours ago
City: Petaling Jaya
Salary: MYR 2,800 - MYR 3,700 per month
Contract type: Full time
Job Responsibility

  • Customer Communication â Communicate with customers in a professional manner via phone, email, or chat platforms, using Mandarin to respond to inquiries and provide support.
  • Issue Resolution â Assist customers in resolving product or service-related issues by offering accurate and timely solutions.
  • Customer Satisfaction Enhancement â Actively listen to customer needs to ensure a pleasant service experience and improve satisfaction and loyalty.
  • Record Keeping and Documentation â Accurately document customer interactions, case progress, and outcomes to maintain up-to-date customer records.
  • Internal Coordination â Collaborate with other departments such as technical support, logistics, or sales when necessary to ensure customer issues are properly resolved.
  • Compliance with Procedures and Standards â Adhere to the companyâs customer service guidelines, communication procedures, and relevant policies to maintain professional service standards.
  • Customer Follow-Up â Conduct follow-ups on unresolved issues or complaints to ensure complete resolution and customer satisfaction.
  • Multitasking Under Pressure â Remain calm and adaptable while handling high call volumes and managing multiple customer needs efficiently.

Job Requirements

  • Language Requirement: Excellent in Mandarin and good of English in terms of verbal, written and comprehension
  • Education level : SPM and above
  • Candidates with B2B/ B2C sales experience will have added advantage
  • Strong ability to turn support calls into sales opportunities
  • Passion to do sales and achieve target
  • Fresh Graduates are encourage to apply
  • Willing work in Rotational Shift.

Job Benefits

  • Training Provided
  • EPF, Socso
  • Annual Leave
  • Allowance provided
  • 5 working days.

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