(Mandarin) Customer Service - Welcome Freshgraduate

Agensi Pekerjaan JobScoper Sdn. Bhd.


Date: 3 weeks ago
City: Petaling Jaya
Salary: MYR 2,800 - MYR 3,700 per month
Contract type: Full time
Job Responsibility

  • Customer Communication â Communicate with customers in a professional manner via phone, email, or chat platforms, using Mandarin to respond to inquiries and provide support.
  • Issue Resolution â Assist customers in resolving product or service-related issues by offering accurate and timely solutions.
  • Customer Satisfaction Enhancement â Actively listen to customer needs to ensure a pleasant service experience and improve satisfaction and loyalty.
  • Record Keeping and Documentation â Accurately document customer interactions, case progress, and outcomes to maintain up-to-date customer records.
  • Internal Coordination â Collaborate with other departments such as technical support, logistics, or sales when necessary to ensure customer issues are properly resolved.
  • Compliance with Procedures and Standards â Adhere to the companyâs customer service guidelines, communication procedures, and relevant policies to maintain professional service standards.
  • Customer Follow-Up â Conduct follow-ups on unresolved issues or complaints to ensure complete resolution and customer satisfaction.
  • Multitasking Under Pressure â Remain calm and adaptable while handling high call volumes and managing multiple customer needs efficiently.

Job Requirements

  • Language Requirement: Excellent in Mandarin and good of English in terms of verbal, written and comprehension
  • Education level : SPM and above
  • Candidates with B2B/ B2C sales experience will have added advantage
  • Strong ability to turn support calls into sales opportunities
  • Passion to do sales and achieve target
  • Fresh Graduates are encourage to apply
  • Willing work in Rotational Shift.

Job Benefits

  • Training Provided
  • EPF, Socso
  • Annual Leave
  • Allowance provided
  • 5 working days.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

OTR Production Operator

Continental, Petaling Jaya
14 hours ago
Company DescriptionContinental develops pioneering technologies and services for sustainable and connected mobility of people and their goods. Founded in 1871, the technology company offers safe, efficient, intelligent and affordable solutions for vehicles, machines, traffic and transportation. In 2021, Continental generated sales of €33.8 billion and currently employs more than 190,000 people in 58 countries and markets. On October 8, 2021,...

System Protection Engineer

Continental, Petaling Jaya
15 hours ago
Company DescriptionContinental develops pioneering technologies and services for sustainable and connected mobility of people and their goods. Founded in 1871, the technology company offers safe, efficient, intelligent and affordable solutions for vehicles, machines, traffic and transportation. In 2023, Continental generated preliminary sales of €41.4 billion and currently employs around 200,000 people in 56 countries and marketJob DescriptionAs a System Protection...

Lead Gen Executive (BM/English - Wfh)

Agensi Pekerjaan JobScoper Sdn. Bhd., Petaling Jaya
MYR 3,800 - MYR 5,000 per month
21 hours ago
Job ResponsibilityIdentify and qualify potential business leads through outbound calls, emails, and live chat.Research and analyze target markets.Engage with prospective clients to understand their business needs and introduce suitable products/services.Maintain accurate records of leads, opportunities, and interactions in the CRM system.Job Requirements1â3 years of experience in B2B sales.Have the  technology background.Must be speak in English & Bahasa Malaysia by...