Mandarin Customer Support (Welcome Freshgraduate)

Agensi Pekerjaan JobScoper Sdn. Bhd.


Date: 2 weeks ago
City: Petaling Jaya
Salary: MYR 2,800 - MYR 3,700 per month
Contract type: Full time
Job Responsibility

  • Handle inbound and outbound calls efficiently and professionally.
  • Provide prompt, accurate solutions to all customer inquiries and issues.
  • Ensure customer satisfaction by delivering excellent service and support.
  • Adhere strictly to the companyâs customer service standards.
  • Manage high call volumes with confidence and composure.
  • Resolve customer complaints, offer timely solutions, and follow up to ensure resolution.
  • Maintain accurate records of all customer interactions, process customer accounts, and manage necessary documentation.
  • Follow all communication procedures, guidelines, and company policies.

Job Requirements

  • Open to Fresh Graduates â SPM, Diploma, or Degree holders are welcome to apply.
  • Language Proficiency â Must be able to speak and read in both Mandarin and English.
  • Customer Service Experience â Prior experience in customer service or a related field is a plus, but not mandatory.
  • Basic Computer Skills â Familiar with Microsoft Excel, Word, and general computer use.
  • Strong Communication Skills â Good interpersonal and communication abilities.
  • Shift Flexibility â Willing to work on rotational shifts.
  • Work Schedule â 5 working days per week.

Job Benefits

  • Annual Leave & Medical Leave â For a balanced work-life.
  • Comprehensive Training Provided â Learn and grow with us.
  • KWSP & SOCSO Contributions â Full statutory benefits included.
  • Convenient Location â Walking distance from LRT Ara Damansara Station.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Stylist | Part Time | Paradigm Mall

Lovisa Pty Ltd, Petaling Jaya
1 day ago
Step Into Style with LovisaWho We AreLovisa isn’t just a jewellery brand – we’re a global style movement.From our first store in Australia to now thousands of locations worldwide, we’ve stayed true to our mission: bold, affordable fashion for everyone.With over 150 new styles landing every week, we’re setting the trends – not following them. And with rapid growth across...

Customer Master Data Engineer

Lenovo, Petaling Jaya
1 day ago
We are Lenovo. We do what we say. We own what we do. We WOW our customers.Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as...

Employee Relations Specialist

CelcomDigi, Petaling Jaya
1 day ago
ResponsibilitiesJob DescriptionInvestigate, manage, and resolve complex employee relations issues, including performance management, disciplinary inquiries and actions, workplace conflicts, and harassment or discrimination allegations.Provide guidance and coaching to leaders and managers on employee relations matters, ensuring consistency and fairness in the application of policies and procedures.Develop, implement, and maintain employee relations policies, procedures, handbooks and guidelines in compliance with employment laws...