Mandarin Speaker - International Airline Customer Care

在此职位上，您需要：

• 负责客户在线咨询答疑，针对客户咨询的需求提供有效解答
• 与相关部门保持良好的沟通与合作
• 在客户服务和准确信息方面超越客户的期望
• 团队合作以实现所需的 KPI 和 SLA元素

入职要求：

• 必须能够流利地使用标准中文, 英语进行交流
• 必须能 读 &写 中文
• 学历：SPM, UEC, O-level 或更高
• 工作时间：24/7 轮班 - 5 天工作
• 优先考虑有半年或半年以上的客服工作经验，但是也欢迎无工作经验申请

福利待遇：

• 高于市场标准的有吸引力的薪酬待遇
• KPI 津贴，交通津贴
• 14天年假，14天病假，60天住院假期
• EPF, SOCSO
• 健康和人寿保险 - Insurance
• 医疗索赔 - Medical claims
• 企业优惠 - Corporate Discount

工作地点： Tower 8, UOA Business Park, 1, Jalan Pengaturcara U1/51a, Seksyen U1, 40150 Shah Alam, Selangor (靠近LRT或KTM Subang Jaya 站)

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In this position, you'll are required to:

• Responsible for customer online consultation and answering questions, providing effective answers to customer consultation needs
• Maintain good communication and cooperation with relevant departments
• To exceed customers' expectations in terms of customer service & accurate information.
• Work in a team to achieve the required KPI and SLA elements.

To excel in this role, you'll require:

• Able to converse fluently using Mandarin and English
• Able to read & write Traditional Mandarin word
• Education: SPM, UEC, O-level or; and above
• Working Hours： 24/7 Rotational Shift - 5 days working
• Fresh Grads are welcomed to apply

It would be fantastic if you possess:

• Six months or more of customer service experience

Perks we offer:

• Attractive remuneration package above market standards.
• KPI incentives, Transportation allowances
• 14 days AL; 14 days ML, 60 days Hospitalization leave
• EPF, SOCSO
• Health and life insurance
• Medical Claim
• Corporate deals

Location: Tower 8, UOA Business Park, 1, Jalan Pengaturcara U1/51a, Seksyen U1, 40150 Shah Alam, Selangor (near LRT or KTM Subang Jaya station)

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.