Mandarin Speaking Customer Success Specialist (WFH)

We’re Hiring: Mandarin-Speaking Customer Service Representative

Location: Johor (Open to relocation tentatively by March 2026)

Job Type: Full-time | Industry: Customer Support / BPO

About the Role

Are you passionate about helping others and delivering great service? We’re looking for Mandarin-speaking Customer Service Representatives to join our growing team at Teleperformance Malaysia!

In this role, you’ll be the first point of contact for our customers — handling inquiries, solving problems, and ensuring every customer interaction is a positive experience.

What You’ll Do

Handle customer inquiries via email, live chat, and phone calls

Provide accurate information and effective solutions

Document customer interactions and update records

Escalate complex cases to the appropriate teams

Collaborate with your team to meet service goals and KPIs

What You’ll Bring

Fluency in Mandarin (spoken & written) and good English communication

Experience in customer service or call centers is an advantage — but fresh graduates are welcome!

Excellent communication, multitasking, and problem-solving skills

Willingness to work rotational shifts (including weekends/public holidays)

Currently in Johor or open to relocating

What’s in It for You

Competitive salary & comprehensive benefits

Paid training and continuous career development

Supportive, diverse, and inclusive work culture

Opportunities for professional growth within a global organization

Ready to take the next step in your career?

Apply now and start your journey with Teleperformance Malaysia — where every interaction matters!

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