Mandarin-Speaking Customer Support Executive – Mobile Industry

Agensi Pekerjaan JobScoper Sdn. Bhd.


Date: 2 days ago
City: Petaling Jaya
Contract type: Full time
Job Responsibility

  • Call Handling â Manage inbound and outbound calls efficiently and professionally.
  • Problem Solving â Provide prompt and accurate solutions to all customer inquiries and issues.
  • Customer Satisfaction â Ensure a positive experience by delivering excellent service and support.
  • Service Standards â Adhere strictly to the companyâs customer service guidelines and expectations.
  • High Volume Management â Remain confident and composed while handling large call volumes.
  • Complaint Resolution â Address customer complaints effectively, offer timely solutions, and follow up to ensure resolution.
  • Documentation â Maintain accurate records of customer interactions, process accounts, and manage required documentation.
  • Compliance â Follow all communication protocols, procedures, and company policies.

Job Requirements

  • Fresh Graduates Welcome â Whether you hold an SPM, Diploma, or Degree, we encourage you to apply.
  • Bilingual Required â Must be able to speak and read Mandarin and English fluently.
  • Customer Service Background â Experience is an added advantage, but not compulsory.
  • Computer Literate â Comfortable using Microsoft Excel, Word, and other basic computer applications.
  • Great Communicator â Possess strong communication and interpersonal skills.
  • Flexible with Shifts â Willing to work on a rotational shift basis.
  • Work-Life Balance â Enjoy a 5-day work week.

Job Benefits

  • Annual Leave & Medical Leave â Support a healthy work-life balance.
  • Comprehensive Training Provided â Equip yourself with essential skills and knowledge.
  • KWSP & SOCSO Contributions â Enjoy full statutory benefits for your financial security.
  • Convenient Location â Just a short walk from LRT Ara Damansara Station.

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