Mandarin-speaking Order Management Analyst

Our Company

At Teradata, we believe that people thrive when empowered with better information. That’s why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our customers — and our customers’ customers — to make better, more confident decisions. The world’s top companies across every major industry trust Teradata to improve business performance, enrich customer experiences, and fully integrate data across the enterprise.

What You’ll Do

• OMA will be responsible for executing Asia Pacific orders with complete data accuracy, focusing on key accounts such as Hong Kong, Taiwan, and China, as well as other countries across the region.
• Focus on customer satisfaction and operational efficiency, provides accurate, timely support to internal teams and identifies and mitigates order blocks, credit issues or system discrepancies.
• Resolving issues related to orders and invoices, identifying opportunities to improve the O2C process and efficiency and ensuring order transactions are understood and executed properly.
  
  

Who You’ll Work With

• Working closely with Sales & Pricing teams across APJ region.
• Identify all elements of a transaction for analysis, generating and managing invoices, ensuring timely and accurate billing.
• You will be reporting to Manager of the Order Management and Billing team based in Malaysia.
  
  

What Makes You a Qualified Candidate

• Strong understanding of order-to-cash processes
• Proficiency in Excel for data analysis and reporting
• Proficiency in Mandarin is required (spoken and written)
• Experience in cross-functional collaboration
• Detail oriented and process driven
  
  

What You’ll Bring

• Proficiency in ERP systems (Oracle), SFDC and Microsoft Office applications.
• Proactive communication skills and a customer-first mindset.
• Adaptability and agility to manage complex requests, shifting priorities, and system/process changes
  
  
  
  

Why We Think You’ll Love Teradata

We prioritize a people-first culture because we know our people are at the very heart of our success. We embrace a flexible work model because we trust our people to make decisions about how, when, and where they work. We focus on well-being because we care about our people and their ability to thrive both personally and professionally. We are an anti-racist company because our dedication to Diversity, Equity, and Inclusion is more than a statement. It is a deep commitment to doing the work to foster an equitable environment that celebrates people for all of who they are.

Teradata invites all identities and backgrounds in the workplace. We work with deliberation and intent to ensure we are cultivating collaboration and inclusivity across our global organization. We are proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, color, ancestry, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related conditions), national origin, sexual orientation, age, citizenship, marital status, disability, medical condition, genetic information, gender identity or expression, military and veteran status, or any other legally protected status.