Manufacturing Application Engineer

Position Overview

The IT Engineer (Applications & Plant Systems) plays a critical on-site role in supporting all digital and technology systems within the plant. This position is responsible for maintaining and enhancing production-related applications, ensuring reliable OT–IT system integration, and supporting the IoT infrastructure essential to plant operations.

Working closely with the Production, Maintenance, HSSE, Laboratory, and Engineering teams, the IT Engineer ensures that plant systems and OT applications—such as PIMS, LIMS, EAM, DCS/PLC interfaces, and IoT monitoring tools—operate smoothly, securely, and efficiently. The role requires strong hands-on troubleshooting capability, a solid understanding of plant processes, and the ability to respond quickly to operational issues to minimize downtime.

This position is fully plant-based and contributes directly to safe, stable, and efficient daily operations through digitalization, systems support, and continuous improvement.

Key Responsibilities

• Production & Manufacturing Application Support
• Provide on-site support for PIMS, LIMS, EAM, and other production-related systems.
• Monitor system performance, validate real-time process data, and ensure high application availability.
• Troubleshoot issues and implement continuous improvement initiatives.
• DCS, PLC & OT–IT Integration
• Support data connectivity between DCS/PLC systems and IT applications.
• Assist with tag mapping, signal verification, and troubleshooting data acquisition issues.
• Collaborate with Instrument, Electrical, and Control teams to resolve plant automation and data flow issues.
• IoT Systems & Digitalization Support
• Support IoT sensors, gateways, and digital monitoring solutions deployed across the plant.
• Perform configuration, testing, and validation of IoT data streams and dashboards.
• Assist with new digitalization initiatives and system enhancements.
• Enterprise & Corporate Systems Support
• Support system rollouts, enhancements, change requests, and user training.
• Collaborate with IT Centers of Excellence (COEs) and global teams to ensure system alignment and integration.
• Cybersecurity, Compliance & User Management
• Ensure adherence to IT/OT cybersecurity policies, access controls, and patch management.
• Vendor & Project Coordination
• Coordinate with external vendors for system support, upgrades, and maintenance activities.
• Assist in project planning, requirement gathering, testing, commissioning, and go-live activities.
• Ensure vendors comply with plant safety requirements and permit-to-work procedures.
• User Support & Documentation
• Manage IT support services, provide technical assistance, and resolve escalated issues.
• Prepare user guides, SOPs, and knowledge-sharing materials.
• Maintain system documentation, including configuration records, change logs, network diagrams, and asset inventories.
• Perform any other ad-hoc tasks as assigned by management from time to time.
  
  

Qualifications And Requirements

• Bachelor's degree in Information Technology, Computer Science, Automation, Electrical/Electronic Engineering, Instrumentation, or a related technical field.
• Minimum 5 years of hands-on experience in IT application support, OT/plant systems support, or industrial digitalization, preferably within a refinery, chemical plant, manufacturing facility, or heavy industry environment.
• Experience supporting manufacturing or operational systems such as PIMS, LIMS, EAM, and other production-related applications.
• Have basic knowledge of DCS/PLC systems, industrial automation, and OT–IT integration.
• Exposure to IoT technologies, including sensors, gateways, and data acquisition platforms.
• Strong problem-solving skills, high attention to detail, and the ability to perform under pressure.
• Analytical mindset with the ability to assess risks, identify issues, and recommend appropriate solutions.
• Excellent communication and interpersonal skills.