MARKETING EXECUTIVE (MANDARIN SPEAKER)
Weida (M) Bhd
Date: 3 weeks ago
City: Petaling Jaya
Contract type: Contractor
Key Responsibilities
- Order Processing and Management:
- Receive and process customer orders accurately and promptly.
- Ensure all customer orders are verified for accuracy, including pricing, product specifications, and delivery timelines.
- Coordinate with the production and logistics teams to ensure timely order fulfillment.
- Customer Support:
- Act as the first point of contact for customer inquiries related to orders, pricing, and product availability.
- Respond to customer queries via phone, email, and other communication channels in a professional and timely manner.
- Resolve any issues related to orders, deliveries, and product discrepancies.
- Sales Documentation:
- Prepare quotations, sales contracts, and invoices as per the company’s guidelines.
- Maintain accurate records of customer orders, quotations, and sales agreements.
- Ensure proper documentation for all sales transactions and maintain compliance with company policies.
- Coordination with Internal Departments:
- Liaise with the production, logistics, and finance teams to ensure smooth order processing and delivery.
- Communicate any special customer requirements or urgent orders to the relevant departments.
- Sales Reporting:
- Generate regular sales reports for management, including order status, sales performance, and customer feedback.
- Monitor and update customer databases to ensure accuracy and completeness.
- Inventory and Stock Management:
- Assist in monitoring stock levels to ensure product availability.
- Coordinate with the warehouse team for stock replenishment and inventory accuracy.
- Support to Sales Team:
- Assist the sales team in preparing presentations, proposals, and sales materials.
- Schedule and coordinate meetings with clients and follow up on sales leads.
- Diploma or Bachelor's degree in Business Administration, Marketing, or a related field.
- Minimum of 2-3 years of experience in a similar role, preferably in a manufacturing or construction company.
- Strong communication and interpersonal skills.
- Proficient in Microsoft Office applications (Word, Excel, PowerPoint).
- Detail-oriented, organized, and able to handle multiple tasks efficiently.
- Excellent problem-solving skills and ability to work independently.
- Fluently in Mandarin (both written and spoken) is required to liaise with Mandarin-speaking clients.
- Customer-focused approach.
- Strong time management and organizational skills.
- Ability to work in a fast-paced environment.
- Team player with a positive attitude.
- Strong analytical and reporting skills.
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