Marketplace Operations specialist

NEXTGEN| Introduction

NEXTGEN is a leading Enterprise technology distributor, helping partners drive business growth through innovation, enablement, and support. As we expand our AWS practice, we are looking for an experienced AWS Cloud Billing and Marketplace Operations Specialist to own, manage and optimise AWS billing operations and Marketplace transactions within our AWS Cloud team.

DUTIES AND RESPONSIBILITIES | About the role

The AWS Cloud Billing and Marketplace Operations Specialist is responsible for ensuring accurate and efficient delivery of AWS billing to our partners and ongoing enhancement of billing processes, managing partner billing inquiries, configuring financial reporting tools, and owning and managing the Marketplace operations and transactions for AWS Marketplace division. The role requires strong attention to detail, expertise in AWS billing systems, and the ability to collaborate with internal teams and partners to provide an exceptional experience.

This role will report to Cloud Operations Manager

As the Marketplace Operations Specialist , you will :

• Billing & Financial Operations
• Own and manage the end-to-end AWS billing process, ensuring accuracy and timely invoicing for our AWS partners.
• Address and resolve partner billing queries and provide clarification.
• Action AWS Discount breakdown spreadsheet and make sure NEXTGEN and Partners are getting the correct discounts.
• Ensure timely AWS notification email (Operations and Security) forwards to Partners
• Work with AWS to resolve any issues with billing and operation.
  
• Account & Platform Configuration
• Configuring AWS Accounts in CloudCheckr and ServiceNow for accurate tracking.
• Configure and manage ServiceNow for both new and existing linked AWS accounts.
• Set up CloudCheckr for all new and existing linked accounts to optimize financial and usage insights.
• Ensure all part numbers required for JIWA (Accounting Platform) are correctly created and maintained.
  
• AWS Marketplace
• Own and manage all CPPO transactions for the AWS Marketplace team and NEXTGEN.
• Conduct monthly Marketplace reporting and reconcile listing fee rebates with each vendor
  
• Reporting & Analytics
• Develop and generate customized financial reports to support partner needs.
• Provide detailed billing breakdowns to help partners understand usage and costs.
• Ensure all the existing and new internal reporting requirements are met.
  
• System & Process Management
• Continuously create, refine and enhance billing processes, reporting frameworks, and account configurations for efficiency.
  
  

QUALIFICATIONS AND EXPERIENCE | About you

The ideal Marketplace Operations Specialist

• 3+ years of experience in AWS billing, cloud finance, or a similar role.
• Strong knowledge of AWS billing and cost management tools, including AWS Cost Explorer, AWS Marketplace, and CloudCheckr.
• Experience working with ServiceNow (SNOW) for account and billing configurations.
• Excellent analytical skills with the ability to generate and interpret custom financial reports.
• Proficient in handling partner billing inquiries and providing financial breakdowns.
• Detail-oriented with strong problem-solving and troubleshooting abilities.
• Effective communication and stakeholder management skills.
  
  
  

WHO ARE NEXTGEN ? | Why work for us

We are people focused and strongly believe that talent empowers us to continue our dynasty of disruption and growth in the future. Our Mission is to drive the transition to a totally trusted digital world for all people and organizations.

We are proud to be an Equal Opportunity Employer. We are committed to the recruitment and hiring of individuals from diverse backgrounds and experiences, as we believe this strengthens our ability to develop superior solutions, make informed decisions, and better serve our valued customers. We do not discriminate against individuals on the basis of race, religion, color, national origin, gender, sexual orientation, disability status, or any similar characteristic. Employment decisions are made solely on the basis of qualifications, merit, and business need..

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Location

Malaysia - ENMY

Department

Operations Support

Job Title

Marketplace Operations specialist

City

Petaling Jaya

Country

Malaysia