Merchant Maintenance Analyst APAC

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

Role & Responsibilities:

• Ensuring strict adherence to our terms & conditions, policies & procedures in relation to resolve merchant maintenance requests and updating financial information of our customers
• Ensuring a consistent level of quality of services to customers through timeliness and quality standards, in line with compliance initiatives
• This position is responsible for providing quality and timely completion of merchant account maintenance
• Meet requirement of KPIs assigned by the business
• Review, analyze, and process maintenance requests from the simple to the complex, including all forms of critical maintenance
• Identifies areas of enhancement/improvement with the operating procedures and workflow

Preferred Skills:

• A customer centric, can-do attitude for your customers
• Good PC skills/familiarity of PC usage
• Good customer service skills
• Sound resolution skills
• Good English verbal & written communication skills
• Call center background is an advantage
• Active listening skills
• Proactive team player
• Flexible to work during public holidays (when required)
• To qualify for this position, you must have a valid work permit to work in Malaysia

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid or onsite arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.