Mobile Sales Associate (2 Year Contract)
StarHub
Date: 2 days ago
City: Remote
Contract type: Contractor
Remote
Job Description
- Function as a single point of contact from pre-order, order fulfilment and providing post-sales support for StarHub’s Managed Accounts (this would include creation of quotation, orders, service requests, trouble tickets, scheduling deliveries etc. unless otherwise specified)
- Ensure high level of customer experience through excellent sales/after sales support
- Liaise directly with customers on any customers’ queries/issues and product enquiries
- Services existing accounts and establishes new accounts by liaising closely with respective Account Managers
- Keeping abreast of new/existing product knowledge, recommends product or service enhancements to improve customers’ satisfaction
- Build and maintain relationships with customers
- Collaborate with relevant stakeholders to investigate and respond to customers’ feedback in a timely manner
- Raise waivers or credit notes for customer dispute cases
- Maintain accurate and timely records of manual billings (e.g. Tech Fund, ETC Buyout, Rebates) if any
- Guiding of customers in navigating through StarHub’s self-service digital touchpoints (where applicable)
- Monitoring of customer’s orders and enquiries (disputes, faults etc.) and follow them through to completion and/or resolution
- Assess customers’ needs, provides information and assistance on product features and/or customers’ queries
- Provide information regarding each product and any discount offers associated with it
- Process ETC Buyouts, Rebates
- Derive customized reports upon customers’ request which information is not readily in current reports (if any)
- Attend kick off meeting for bulk or complex deals
- Plan and execute bulk deployment:
- Meet-up with customers
- Monitor and report progress for bulk order
- Strong verbal and written communications skills are a must
- Able to demonstrate diligence and meticulous traits
- Diploma in any discipline
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