Mobile Sales Associate (2 Year Contract)

StarHub


Date: 2 weeks ago
City: Remote
Contract type: Contractor
Remote
Job Description

  • Function as a single point of contact from pre-order, order fulfilment and providing post-sales support for StarHub’s Managed Accounts (this would include creation of quotation, orders, service requests, trouble tickets, scheduling deliveries etc. unless otherwise specified)
  • Ensure high level of customer experience through excellent sales/after sales support
  • Liaise directly with customers on any customers’ queries/issues and product enquiries
  • Services existing accounts and establishes new accounts by liaising closely with respective Account Managers
  • Keeping abreast of new/existing product knowledge, recommends product or service enhancements to improve customers’ satisfaction
  • Build and maintain relationships with customers
  • Collaborate with relevant stakeholders to investigate and respond to customers’ feedback in a timely manner
  • Raise waivers or credit notes for customer dispute cases
  • Maintain accurate and timely records of manual billings (e.g. Tech Fund, ETC Buyout, Rebates) if any
  • Guiding of customers in navigating through StarHub’s self-service digital touchpoints (where applicable)
  • Monitoring of customer’s orders and enquiries (disputes, faults etc.) and follow them through to completion and/or resolution
  • Assess customers’ needs, provides information and assistance on product features and/or customers’ queries
  • Provide information regarding each product and any discount offers associated with it
  • Process ETC Buyouts, Rebates
  • Derive customized reports upon customers’ request which information is not readily in current reports (if any)
  • Attend kick off meeting for bulk or complex deals
  • Plan and execute bulk deployment:
  • Meet-up with customers
  • Monitor and report progress for bulk order


Qualifications

  • Strong verbal and written communications skills are a must
  • Able to demonstrate diligence and meticulous traits
  • Diploma in any discipline

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