MR L3 Engineer

Job Description Summary

The MR Service L3 Technical Support Engineer is part of International Service Headquarters and reports to the International MR Modality Service Manager (MR : Magnetic Resonance).

AKA GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

The principal mission of the L3 Engineer is threefold:

• Provide high level technical support to International service zones teams, including liaising with Engineering teams to manage technical escalations.
• Drive continual improvement in service productivity.
• Provide Technical Training and continual learning for Field Service teams in zones.
  
  

The L3 Tech Support Engineer duties includes (but are not limited to):

• Technical support of our Field Service Engineers and L2 Support Engineers on MR products, primarily focused in AKA zone (Singapore, Malaysia, Vietnam, Thailand, Philippines, Indonesia, Cambodia, Myanmar, Brunei, Laos, Korea, Australia and New Zealand), but available to support escalations throughout the International region where needed.
• Technical support to our service zones for FMIs & PMs.
• Technical support to our service zones teams on CSOs (Customer satisfaction opportunity) resolutions.
• Participate to NPIs (New Product Introduction) and influence them for “design for service”.
• Technical support for first in country NPI installation.
• Define, and deploy action plan to improve quality, reliability, and customer satisfaction for our MR products.
• Drive service productivity, and service labor cost reduction by identifying opportunities to increase Field expertise, and improve productivity of service tasks in zone.
• Provide Technical training online and in-person to our Field population.
• Foster a community of L2 Technical Experts across the International Region by providing timely technical information and continual learning.
  
  

Location : AKA ((Singapore, Malaysia, Vietnam, Thailand, Philippines, Indonesia, Cambodia, Myanmar, Brunei, Laos, Korea, Australia and New Zealand), -wide office

Quality Specific Goals

• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position
• Complete all planned Quality & Compliance training within the defined deadlines
• Identify and report any quality or compliance concerns and take immediate corrective action as required
  
  

Qualifications

• Degree in Engineering or similar
• At least 8 years’ experience in MR products servicing, with advanced knowledge on remote support.
• Proven leadership skills (experience successfully managing projects/issues)
• Fluent English Language (spoken & written).
• Willingness to travel to deliver training and support sites.
  
  

Preferred Qualifications

• Proven mentoring and coaching abilities, demonstrated ability to motivate & inspire others
• Demonstrated capability of leading / coaching teams of technical experts.
• Be customer focused.
• Be open for challenges and for coaching.
• Understanding of the service activities in the Medical business & be knowledgeable of service tools.
• Change agent with energy, passion & enthusiasm to drive change
• Demonstrated effective interpersonal, teamwork & networking skills
• External Focus: Understanding customer needs, marketplace dynamics, industry trends, & the competitive landscape in the industry/function & considering the external impact of service business activities & decisions on the external environment
• Demonstrated ability to work within a cross functional, multi-cultural, global organization
  
  

Additional Information

Relocation Assistance Provided: No