Multi Unit Manager, Kuching International Airport

About the Role

We are SSP The Food Travel Experts.
We are experts in creating and running food outlets in locations where people are on the move. Whether it’s jetting off somewhere more exotic, getting on a train or stopping off at a motorway service area, we will make sure the food and drink on offer is the ideal selection to meet the needs of the many different types of travellers.
Become a vital part of our SSP family!

We are looking for Team Leaders with a passion for great customer service. To be successful you will have some experience of leading a team in the past and feel confident to take responsibility for the day to day running of the business, you will work on shift with the team to create a positive and engaging atmosphere to bring the best out of your team.
A Team Leader plays an important role in the day to day running of the business supporting the management team with opening and closing and some financial aspects of the unit, also ensures best brand practise is followed and we are providing a safe and clean environment for our customers and team.

Airport only: Please note all successful candidates are required to provide a full 5 year work history and undergo a Criminal Record Check to comply with Airport Security regulations.
Fancy finding out more? Apply now!

Diversity and Inclusion is a priority at SSP. We are an equal opportunities employer committed to engaging all of our people, so they feel valued and motivated; we champion diversity, promote inclusion, and ensure equality. We respect and protect human rights and prevent discrimination; and we positively impact our communities. We encourage and welcome applications from a diverse range of candidates regardless of background, gender, race, religious beliefs, disability, sexual identity and orientation.

Duties and Responsibilities

• Direct and manages overall operations of multi-brands restaurant.
• Take ownership for the quality of service from your teams and the financial performance of all the assigned units
• Provides strategic and tactical guidance on developing restaurant operations, standards and guidelines including service, production, sales, safety/security, marketing and management development.
• Manage the Unit Managers and Unit Supervisors to deliver customer-oriented services by providing direction, leadership and coaching to ensure brand, operational and financial targets are met.
• Ensures customer satisfaction focused and operations comply with brand standards and standard operating procedures.
• Overall team management including recruitment, training, performance management, coaching and career development plan for the team.
• Drive Operational Excellence for with efficient and effective operations in the assigned location

Requirements

• Eligible to work in Sarawak
• Higher Diploma or above qualification in hospitality management, F&B operations management, or related disciplines.
• At least 10 years of F&B operations experience, in which at least 4 years at a managerial position
• Exposure in managing multi-restaurant operations and knowledge in different cuisines in an international organisation is advantageous
• Good leadership and willing to develop the management team and shaping the strategy and business performance of their site.
• A confident communicator who is passionate about delivering fantastic customer service within a branded environment
• Open-minded, customer focused, and able to deliver results under pressure
• Good business acumen and people development skills
• Fluent in spoken and written English and local language
• Proficiency in Microsoft Office