MW GSD Delivery Manager

Job Description

DXC Technology is a Fortune 500 global IT services leader. Our more than 130,000 people in 70- plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission-critical IT services across the Enterprise Technology Stack to drive business impact. DXC is an employer of choice with strong values, and fosters a culture of inclusion, belonging and corporate citizenship.

The Service Desk Delivery Manager (SDDM) represents the Service Desk organization to the Global Delivery organization and the Customer. They have overall accountability for the Total Customer Experience for services delivered by the Service Desk and are accountable for ensuring that the services delivered to the Customer are in accordance to the SOW.

They are the Single Point of Contact for the account(s) and are overall responsible for delivering a high quality service as set out in the SOW, meeting all SLA’s, financial management and are the first MWS escalation point. The SDDM ensures that all business solutions are achieved and are consistent with department objectives, customer requirements, and corporate goals. Advises staff on priorities, technical problems, and administrative policies and procedures. Reviews tasks and project status to ensure accurate, timely, and cost effective completion.

Role And Responsibilities

• Demonstrate leadership and sound business acumen, showing consistency among principles, values and behavior, thus building the trust and confidence of customers and business partners and following through on commitments
• Compliance to all policies, procedures and ethical standards
• Builds effective relationships with colleagues, clients, customers and business partners
• Excellent analytical skills
• Developing Others – Builds the skills and competencies of others and guides appropriate behaviors. Creates opportunities for the development and growth of others
• Influencing Others – Successfully builds support for ideas without the use of hierarchical power. Builds effective relationships with colleagues, clients and customers
  
  

Core Competency

• Ideally 2-3 years operations/client/people management experience in Call Centre or Service Delivery or Business Management
• Need managerial and planning skills experience, as well as skills in analysis, innovation, communication and negotiation
• Proven communication skills
• Need some in-depth knowledge of corporate organization and policies
• Proven ability to be strong team player, and sound leadership skills
• Power user in MS Word, Excel and PowerPoint
  
  

Our culture and benefits: DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC

As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. Some of these include;

• Extensive resources to support your onboarding and continual development including DXC University 
• DXC Recognition, our global virtual platform that fosters a culture of appreciation and celebration with real-time reward and recognition 
• We know that great people refer great people. We will reward you when you bring your friends and family to work at DXC 
• More time to do the things you love with flexible leave options, including purchased leave 
• Take time to give back with charitable and emergency services volunteer days 
• Well-being matters to us and our Employee Assistance Program is there to support you and your family
  
  

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.