Mystery Shopping Opportunity in Johor Bahru (Malaysia)

About MS&Consulting

Your voice will support the growth of your favorite brands!

MS&Consulting (MS&C) is a research and consulting company based in Japan. Our main services include mystery shopping research, market research, management consulting, and staff training.

By connecting the voices of customers, store employees, and company management, we strive to create services that customers love, build a better working environment, and ultimately contribute to our clients’ success. This, in turn, drives industry growth and fosters a more enriched society—our ultimate mission.

What is a "Mystery Shopper"?

As the name suggests, a mystery shopper is an everyday consumer who visits a store and experiences its services without revealing their identity. After the visit, they submit a survey about their experience.

Your survey responses will be analyzed by brands, stores, and staff to enhance their services. You will also receive compensation, typically ranging from MYR 30 to MYR 330 per survey, depending on the assignment's requirements (e.g., visit duration, survey complexity, etc.).

To gather diverse and in-depth consumer insights, we are looking for individuals from all walks of life to join our mystery shopping program. We warmly invite you to participate and make a meaningful contribution.

If you meet at least three of the following criteria, we welcome you to join us!

・Enjoy shopping and selecting the best products

・Love experiencing new things and trying different services

・Have high expectations for service quality and store conditions

・Are honest, sincere, and willing to provide feedback

・Feel passionate about improving the service industry

・Pay attention to details

・Can adapt to different situations

・Enjoy interacting with people

Job Type: Pay-per-assignment

You can schedule your visits and survey submissions within the designated period.

Compensation typically ranges from MYR 30 to MYR 330 per survey, depending on the assignment details.

What types of surveys are available?

Our clients span various industries including retail, restaurants, department stores, luxury brands, and car dealerships. Many assignments involve well-known everyday brands, so you can contribute to service improvement for brands you already love.

With over 20 years of experience, we serve a wide range of clients including DAISO, MUJI, MOS Burger, and ORBIS.

How to Apply

1. Register as an MS&C member: https://forms.office.com/r/59U0G0WezW
2. After registration, log in to the member website to apply for available surveys. We will also notify you of new opportunities via email or phone.

Survey Process

1. Once we receive your application, we will review and match you with a survey.
2. If selected, you will receive a confirmation email.
3. Upon assignment, you will conduct the survey by visiting the designated store according to our guidelines and schedule.
4. After the visit, submit your report online within 24 hours and make any necessary revisions if requested.
5. Mystery shopping offers flexible scheduling and a wide variety of experiences. You will gain insights into different industries, provide valuable feedback, and help businesses enhance their customer service.

We sincerely invite you to join MS&Consulting’s mystery shopper team!