Network Support Analyst
Transaction Network Services
Date: 12 hours ago
City: Kuala Lumpur
Contract type: Full time

An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence!
Overview
We have an exciting opportunity for you to become an integral member of the TNS Global NOC. You will be part of an operations team providing first line support, partner escalation and incident management across the TNS network. You will be responsible for the monitoring and support of our the TNS customer network environment (providing a robust global network for the payments processing of thousands of customers) - and should be conversant in the role of upkeeping high availability networks, along with providing timely resolutions and quality assurance for customers.
Working closely with your peers and teams in the UK, the US and Asia, you will provide a first point of contact for fault support and assistance - to meet the expectations of our customers and their defined SLAs on a 24x7x365 basis Responsibilities Primary Duties and Responsibilities: Responsibilities of the role include:
Working closely with your peers and teams in the UK, the US and Asia, you will provide a first point of contact for fault support and assistance - to meet the expectations of our customers and their defined SLAs on a 24x7x365 basis Responsibilities Primary Duties and Responsibilities: Responsibilities of the role include:
- Proactive monitoring and management of the TNS payments network.
- Responsibility for monitoring the health of customer network connectivity, performance.
- Logging of all service incidents in the incident management system.
- Working all assigned tickets through to resolution, whilst providing timely updates and escalations through the lifecycle of the incident ticket.
- Working closely with internal technical support groups and 3rd party organisations in support of service incidents.
- Post incident impact analysis and support.
- Provision of clear, consistent, and regular communication with internal and external customers.
- Support change management activities across the TNS and partner networks.
- Experience in a Technical Support/Network Operations environment.
- Experience with a ticketing system for fault tracking, for example Remedy or Salesforce.
- Experience / knowledge of IP networking and WAN network protocols.
- Experience and or knowledge with DSL, Wireless and Ethernet circuit technologies.
- Understanding of GPRS, LTE and VPN technologies.
- Analytical approach to fault-finding with proven ability to diagnose network problems.
- Tenacious and inquisitive in investigating and applying corrective action.
- Good personal organizational and developed time management skills.
- Ability to work under pressure.
- Professional working attitude – strong ability to communicate effectively with local and remote team members.
- A working knowledge of the ITIL framework, or ITIL foundation certification.
- Experienced with the following hardware, OS and networking protocols: Cisco, Digi, Virtual Access, Linux, IPSEC, VPN.
- Experience with Fortinet products (FortiGates and FortiSwitches)
- Understanding of SD-WAN solutions and cloud-based solutions such as AWS and Azure.
- CCNA Certification
- B.S. (or equivalent) in Information Technology, Computer Science, or other technical disciplines.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Analytical Lead
Google,
Kuala Lumpur
1 week ago
If you are a foreign national finalist for a role in the Philippines and require a work permit, please be aware that Philippine labor law mandates the publication of your name and nationality in a national newspaper and the designated local government portal, as part of the immigration compliance process. This is a required step for completing your job application...

Binance Program Accelerator- Post Listing Operations
Binance,
Kuala Lumpur
1 week ago
Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?About Binance Accelerator...

Business Development Executive (Payments), MY
Qashier,
Kuala Lumpur
2 weeks ago
About the job Business Development Executive (Payments), MYReady to Revolutionize Payments with QashierPay?Are you passionate about technology, retail, and payment systems? Join the QashierPay team, where we enable businesses to thrive with our all-in-one payment solutions. As Malaysia's favorite payment aggregator, QashierPay combines seamless in-store payment solutions like the QashierPay Terminal and Soundbox for QR acceptance with online tools such...
