[No Midnight Shift] Basic Rm3000 Mandarin Speaker Customer Service Executive in Airline Industry @ PJ
GLOBAL OUTSOURCING GROUP
Date: 3 weeks ago
City: Petaling Jaya
Contract type: Full time
Job Responsibility
- Handling all inbound calls, Email, and Live Chat pertaining to customer general inquiries, complaints, comments, feedbacks and other raising issue related the companyâs services.
- Assist customer in planning, booking or rebooking request.
- Liaise with internal support team to resolve disputes and ensure customer satisfaction.
- Resolve customer complaints and enquiries in relation to changes in travel dates and related services.
- Provide assistance with booking or changing flight through Live Chat.
- Assist in processes of refunding and cancelling flight ticket.
- Applicants with SPM level qualification and above are welcome
- Proficiency and Fluent in Mandarin, English, BM is required for this position(Read, Speak, Type)
- Have no issue to work on 8am â 9pm Rotational shift (9 hours per shift including 1 hour break time)
- Willing to commit on 5 days work per week (Rotational 2 off day per week)
- Willing to work on weekend or public holidays based on shift arrangement
- Able to start working on 23 October
- Have no issue to be fully work based at Petaling Jaya, Selangor Office
- Monthly Salary: Basic salary RM3,000 + up to RM200 KPI allowance + up to RM300 night shift allowance
- EPF and SOCSO
- 12 days Annual leave + 14 days medical leave
- FREE Shuttle Service (Subang Jaya Komuter 7.45am â 10.15pm and Ara Damansara LRT 8.15am â 9.30pm)
- Walking Distance to LRT Station
- Career Advancement Program
- NO Mid-night Shift
- Well established Cafeteria with variety of food choices
- Facilities: Pool + Gym + Rest & Relax Zone
- One month paid training provided
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